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Date/Time: Wed, 08 May 2024 23:16:52 +0000



Improperly Activated Second Data Account

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[2014-12-01 18:58:31]
ged - Posts: 233
A few minutes ago, in the process of trying to resolve a problem I seem to be having today with my SC data, I improperly activated a second data feed. As soon as I realized what I had done (within one minute) I deactivated that account. However, I notice that my funds balance was reduced by about $20. The instructions say "Non-refundable", but in this type of circumstance, are you able to place the $20 back into my account? I would appreciate it.
Ged
[2014-12-01 19:11:32]
Sierra Chart Engineering - Posts: 104368
Yes, we can do this. We will work on this.
Sierra Chart Support - Engineering Level

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