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Direct MessagesDate/Time: Wed, 24 Apr 2024 00:58:43 +0000
Is SC feed down?
View Count: 1017
| [2014-11-20 07:51:23] |
| User11942 - Posts: 298 |
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Socket (1120) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-11-20 02:50:15
Socket (1120) | Shutdown and closed. | 2014-11-20 02:50:15 SC Exchange Data | Disconnected from the server. | 2014-11-20 02:50:15 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-11-20 02:50:15 Using username 0 | 2014-11-20 02:50:17 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-11-20 02:50:17 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-11-20 02:50:17 Socket (2024) | Shutdown and closed. | 2014-11-20 02:50:18 HD Request # 102 | Error downloading historical Intraday data for ZB-201412-ECBOT. The network socket has been closed. Retrying download. | 2014-11-20 02:50:18 * HD Request # 102 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZB-201412-ECBOT | 2014-11-20 02:50:18 HD Request # 103 | Downloading Intraday chart data for ZB-201412-ECBOT to the file ZB-201412-ECBOT.scid. Service: cbot | 2014-11-20 02:50:18 HD Request # 103 | Download start Date-Time: 2014-11-19 16:59:58.0 | 2014-11-20 02:50:18 HD Request # 103 | Using server: scdf2.sierracharts.com port 10149 | 2014-11-20 02:50:18 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-11-20 02:50:18 Have tried to reconnect 3-4 times with no results. |
| [2014-11-20 08:22:06] |
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We are aware of the issue and we have communicated this to Barchart who handles the network connectivity. For now, disable Global Settings >> Data/Trade Service Settings >>Allow Support for Sierra Chart Data Feeds. After that select File >> Disconnect and File >> Connect to Data Feed. This will allow you to use the trading service provided data feed, assuming you are connected to a trading service and have access to that data feed. This problem is not affecting all users. We are able to connect to the servers fine from outside the US. The servers are located in Chicago. Which makes us wonder that the problem could be something outside of the Barchart network. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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