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Date/Time: Fri, 26 Apr 2024 12:34:29 +0000



can not connect this morning + sierra quits with crash

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[2014-11-20 07:20:02]
Paul.M - Posts: 113
can not connect this morning + sierra quits with crash

Once I click File -> Exit Sierra crashes

HTTP request #4 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-11-20 08:11:50
HD Request # 6 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-11-20 08:11:50 *
HD Request # 6 | Error downloading historical Daily data for NGF15. There was a communication error with the server. | 2014-11-20 08:11:50 *
HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NGF15 | 2014-11-20 08:11:50
HD Request # 6 | Daily download COMPLETE for NGF15. Completion time: 21s. Unique request ID: 40 | 2014-11-20 08:11:50
Removed historical data download ID 40 | 2014-11-20 08:11:50

HD Request # 7 | Downloading Historical Daily chart data for DYZ14. Starting date: 2014-11-18. Service: ttamp | 2014-11-20 08:11:50
HD Request # 7 | Requesting historical Daily data for DYZ14 starting at 2014-11-17 | 2014-11-20 08:11:50
File >> Disconnect selected. | 2014-11-20 08:11:51
TT FIX Data socket (1272) | Shutdown and closed. | 2014-11-20 08:11:51
TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-11-20 08:11:51
Disconnected from TT FIX Price Feed session. | 2014-11-20 08:11:51
AMP/TTNet | Disconnected. | 2014-11-20 08:11:51
HTTP request #5 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-11-20 08:12:12
HD Request # 7 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-11-20 08:12:12 *
HD Request # 7 | Error downloading historical Daily data for DYZ14. There was a communication error with the server. | 2014-11-20 08:12:12 *
HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for DYZ14 | 2014-11-20 08:12:12
HD Request # 7 | Daily download COMPLETE for DYZ14. Completion time: 22s. Unique request ID: 41 | 2014-11-20 08:12:12
Removed historical data download ID 41 | 2014-11-20 08:12:12

HD Request # 8 | Downloading Historical Daily chart data for NYZ14. Starting date: 2014-11-19. Service: ttamp | 2014-11-20 08:12:12
HD Request # 8 | Requesting historical Daily data for NYZ14 starting at 2014-11-18 | 2014-11-20 08:12:12

AMP/TTNet | Connecting. | 2014-11-20 08:12:12
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2014-11-20 08:12:12
HTTP request #6 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-11-20 08:12:33
HD Request # 8 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-11-20 08:12:33 *
HD Request # 8 | Error downloading historical Daily data for NYZ14. There was a communication error with the server. | 2014-11-20 08:12:33 *
HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NYZ14 | 2014-11-20 08:12:33
HD Request # 8 | Daily download COMPLETE for NYZ14. Completion time: 21s. Unique request ID: 42 | 2014-11-20 08:12:33
Removed historical data download ID 42 | 2014-11-20 08:12:33

HD Request # 9 | Downloading Historical Daily chart data for GCZ14. Starting date: 2014-11-19. Service: ttamp | 2014-11-20 08:12:33
HD Request # 9 | Requesting historical Daily data for GCZ14 starting at 2014-11-18 | 2014-11-20 08:12:33
TT FIX Data socket (1272) | Error received in OnConnect while connecting. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht ordnungsgemäß reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2014-11-20 08:12:33
TT FIX Data socket (1272) | Shutdown and closed. | 2014-11-20 08:12:33
TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-11-20 08:12:33
Disconnected from TT FIX Price Feed session. | 2014-11-20 08:12:33
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-20 08:12:33
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-20 08:12:33
AMP/TTNet | Disconnected. | 2014-11-20 08:12:33
Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-20 08:12:33

AMP/TTNet | Connecting. | 2014-11-20 08:12:38
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2014-11-20 08:12:38
HTTP request #7 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-11-20 08:12:54
HD Request # 9 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-11-20 08:12:54 *
HD Request # 9 | Error downloading historical Daily data for GCZ14. There was a communication error with the server. | 2014-11-20 08:12:54 *
HD Request # 9 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCZ14 | 2014-11-20 08:12:54
HD Request # 9 | Daily download COMPLETE for GCZ14. Completion time: 21s. Unique request ID: 43 | 2014-11-20 08:12:54
Removed historical data download ID 43 | 2014-11-20 08:12:54

HD Request # 10 | Downloading Historical Daily chart data for SIZ14. Starting date: 2014-11-19. Service: ttamp | 2014-11-20 08:12:54
HD Request # 10 | Requesting historical Daily data for SIZ14 starting at 2014-11-18 | 2014-11-20 08:12:54
TT FIX Data socket (1292) | Error received in OnConnect while connecting. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht ordnungsgemäß reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2014-11-20 08:12:59
TT FIX Data socket (1292) | Shutdown and closed. | 2014-11-20 08:12:59
TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-11-20 08:12:59
Disconnected from TT FIX Price Feed session. | 2014-11-20 08:12:59
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-20 08:12:59
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-20 08:12:59
AMP/TTNet | Disconnected. | 2014-11-20 08:12:59
Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-20 08:12:59

AMP/TTNet | Connecting. | 2014-11-20 08:13:04
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2014-11-20 08:13:04

image2014-11-20_081425.jpg / V - Attached On 2014-11-20 07:19:41 UTC - Size: 78.02 KB - 363 views
[2014-11-20 07:22:09]
Paul.M - Posts: 113
Sierra worked earlier this morning.

The above behavior started after I re-started our DSL - router.

(dont know if related or by chance)
Date Time Of Last Edit: 2014-11-20 07:48:29
[2014-11-20 08:28:12]
Sierra Chart Engineering - Posts: 104368
We think this problem is ISP related. Not your ISP. We have other reports of users not able to connect to the Sierra Chart servers and you cannot connect to Trading Technologies servers. So this is a widespread issue.

In regards to the abnormal shutdown, refer to help topic 17:
Http://www.sierrachart.com/index.php?page=doc/helpdetails17.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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