Support Board
Date/Time: Tue, 13 May 2025 15:37:14 +0000
urgent: Market data feed reported to be lost. | 2014-11-18 09:38:28 Inserted missing order
View Count: 989
| [2014-11-19 00:47:12] |
| User29582 - Posts: 33 |
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TransAct Trading | Requesting Trade Positions data. | 2014-11-18 09:37:28 TransAct Trading | Requesting Trade Positions data. | 2014-11-18 09:38:14 TransAct Trading | Market data feed reported to be lost. | 2014-11-18 09:38:28 Socket (1096) | Closed. No error. | 2014-11-18 09:38:28 Socket (1096) | Shutdown and closed. | 2014-11-18 09:38:28 Connection to the external service has been lost. | 2014-11-18 09:38:28 TransAct Trading | Disconnected from the server. | 2014-11-18 09:38:28 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-18 09:38:28 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2014-11-18 09:38:30 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-11-18 09:38:32 Socket (1828) | Connected. | 2014-11-18 09:38:32 TransAct Trading | Connected to server. | 2014-11-18 09:38:32 20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|OnConnectionLost Order Enter 20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|SendConnectionStatusMessages Enter 20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|APPTRACE|SendUserMesage Enter 20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|APPTRACE|SendUserMessage Enter Msg(Connection Lost To Transact Order Server.) 20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|SendConnectionStatusMessages Leave 20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|OnConnectionLost Order Leave |
| [2014-11-19 01:05:46] |
| User29582 - Posts: 33 |
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It happened a few times for the last 4 weeks After I entered an Order and lost connection right away. Connection to the external service has been lost. | 2014-11-18 09:38:28 Why? |
| [2014-11-19 01:12:30] |
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Please contact your broker and have them put you in contact with TransAct support for help with this. This is an issue outside of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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