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Date/Time: Fri, 03 May 2024 08:50:20 +0000



urgent: Market data feed reported to be lost. | 2014-11-18 09:38:28 Inserted missing order

View Count: 894

[2014-11-19 00:47:12]
User29582 - Posts: 33

TransAct Trading | Requesting Trade Positions data. | 2014-11-18 09:37:28
TransAct Trading | Requesting Trade Positions data. | 2014-11-18 09:38:14
TransAct Trading | Market data feed reported to be lost. | 2014-11-18 09:38:28
Socket (1096) | Closed. No error. | 2014-11-18 09:38:28
Socket (1096) | Shutdown and closed. | 2014-11-18 09:38:28
Connection to the external service has been lost. | 2014-11-18 09:38:28
TransAct Trading | Disconnected from the server. | 2014-11-18 09:38:28
Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-18 09:38:28

TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2014-11-18 09:38:30
TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-11-18 09:38:32
Socket (1828) | Connected. | 2014-11-18 09:38:32
TransAct Trading | Connected to server. | 2014-11-18 09:38:32



20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|OnConnectionLost Order Enter
20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|SendConnectionStatusMessages Enter
20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|APPTRACE|SendUserMesage Enter
20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|APPTRACE|SendUserMessage Enter Msg(Connection Lost To Transact Order Server.)
20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|SendConnectionStatusMessages Leave
20141118-09:38:28.883|PWANG-PC|TransactToSierraBridge|WARNING|OnConnectionLost Order Leave
[2014-11-19 01:05:46]
User29582 - Posts: 33

It happened a few times for the last 4 weeks

After I entered an Order and lost connection right away.

Connection to the external service has been lost. | 2014-11-18 09:38:28



Why?
[2014-11-19 01:12:30]
Sierra Chart Engineering - Posts: 104368
Please contact your broker and have them put you in contact with TransAct support for help with this.

This is an issue outside of Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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