Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 05:22:47 +0000

How to Post a Message for Support

no intraday data

View Count: 1524

[2014-11-18 20:52:40] #1 [Go To First Post]
User24157 - Posts: 2
Hi, I do get a historical chart but only till september?? and when I want to open an intraday chart it's almost empty. This is the log: Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BUND.dly \| 2014-11-18 20:14:02 Interactive Brokers \| Starting real-time market data updates for: BUND. ID: 10 \| 2014-11-18 20:14:02 Subscribing to symbol: BUND SecType: STK Expiry: Exchange: SMART Currency: USD Multiplier: \| 2014-11-18 20:14:02 HD Request # 13 \| Downloading Historical Daily chart data for BUND. Starting date: 1964-11-18. Service: ib \| 2014-11-18 20:14:02 Historical data download counter reset. \| 2014-11-18 20:14:02 HD Request # 13 \| Requesting historical Daily data for BUND starting at 1964-11-17 \| 2014-11-18 20:14:02 Symbol Error - BUND is unknown, unavailable, or improperly formatted. \| 2014-11-18 20:14:02 Symbol Error - BUND is unknown, unavailable, or improperly formatted. \| 2014-11-18 20:14:03 HD Request # 13 \| Receiving historical Daily data for BUND starting at 2011-11-10 \| 2014-11-18 20:14:03 Writing historical Daily data for BUND to the file BUND.dly \| 2014-11-18 20:14:03 HD Request # 13 \| Received 342 records from 2011-11-10 00:00:00 to 2014-09-26 00:00:00 (2.9 years) and wrote 342 records for BUND \| 2014-11-18 20:14:03 HD Request # 13 \| Daily download COMPLETE for BUND. Completion time: 0s. Unique request ID: 12 \| 2014-11-18 20:14:03 Removed historical data download ID 12 \| 2014-11-18 20:14:03 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\Bund.scid \| 2014-11-18 20:14:30 Intraday data recording state for symbol Bund is set to download pending. \| 2014-11-18 20:14:31 HD Request # 14 \| Downloading Intraday chart data for Bund to the file Bund.scid. Service: equities.us \| 2014-11-18 20:14:31 Compressing file: C:\SierraChart\Data\Bund.scid. This may take a while. \| 2014-11-18 20:14:31 HD Request # 14 \| Download start Date-Time: 2014-05-16 20:14:31.0 \| 2014-11-18 20:14:31 HD Request # 14 \| Using server: scdf2.sierracharts.com port 10149 \| 2014-11-18 20:14:31 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-11-18 20:14:31 Socket (1076) \| Connected. \| 2014-11-18 20:14:31 HD Request # 14 \| Sending historical data logon request message. \| 2014-11-18 20:14:31 HD Request # 14 \| Requesting Intraday data. Start Date-Time: 2014-05-16 20:14:31. Record interval: 1. Symbol: Bund \| 2014-11-18 20:14:31 HD Request # 14 \| Decompressing data. \| 2014-11-18 20:14:31 HD Request # 14 \| Receiving Intraday data for Bund starting at 2014-05-19 17:43:00 \| 2014-11-18 20:14:31 HD Request # 14 \| Timestamp of first Intraday data file record written: 2014-05-19 17:43:00 \| 2014-11-18 20:14:31 Socket (1076) \| Shutdown and closed. \| 2014-11-18 20:14:31 The network socket for historical data has been closed. \| 2014-11-18 20:14:31 HD Request # 14 \| Received 66 records from 2014-05-19 17:43:00 to 2014-09-26 17:30:58 (130.0 days) and wrote 66 records for Bund \| 2014-11-18 20:14:31 HD Request # 14 \| Intraday download COMPLETE for Bund. Completion time: 0s. Unique request ID: 13 \| 2014-11-18 20:14:31 Removed historical data download ID 13 \| 2014-11-18 20:14:31 Real-time Intraday chart data file updates started for BUND \| 2014-11-18 20:14:31 Intraday data recording state for symbol Bund is set to download pending. \| 2014-11-18 20:14:31 HD Request # 15 \| Downloading Intraday chart data for Bund to the file Bund.scid. Service: ib \| 2014-11-18 20:14:31 HD Request # 15 \| Download start Date-Time: 2014-09-26 17:30:58.0 \| 2014-11-18 20:14:31 HD Request # 15 \| Requesting a total of 53 days and 14613 seconds. \| 2014-11-18 20:14:31 HD Request # 15 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 4507413. \| 2014-11-18 20:14:31 HD Request # 15 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-09-27 17:20:58 for Bund \| 2014-11-18 20:14:31 HD Request # 15 \| Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 11. \| 2014-11-18 20:14:31 HD Request # 15 \| Error downloading historical Intraday data for Bund. The symbol is unknown to the server. \| 2014-11-18 20:14:31 * HD Request # 15 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for Bund \| 2014-11-18 20:14:31 HD Request # 15 \| Intraday download COMPLETE for Bund. Completion time: 0s. Unique request ID: 14 \| 2014-11-18 20:14:31 Removed historical data download ID 14 \| 2014-11-18 20:14:31 Real-time Intraday chart data file updates started for BUND \| 2014-11-18 20:14:31 Message from IB: No historical data query found for ticker id:11. IB Error Code: 366. Request ID: 11. \| 2014-11-18 20:14:31

[2014-11-18 21:29:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
BUND is not a valid IB symbol. What specific market do you want to get a chart of? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-11-19 08:59:12] #3 [Go To First Post]
User24157 - Posts: 2
For instance the DAX or gold future but Sierra gives me a list of available symbols and if I click on GER30 (which is the DAX) I get nothing. In IB if I type DAX I can choose between index or fut but if I type DAX in Sierra I get an almost empty chart with a strange price (26 instead of 9400)

[2014-11-19 17:42:21] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are looking at the wrong list of symbols. When using Interactive Brokers, select File >> Find Symbol and choose the symbol that you want in the Futures list. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: