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Support Board


Date/Time: Fri, 19 Jan 2018 19:37:27 +0000



Sierra with Transact

Support Request:
[2013-03-25 13:45:48]
Outlander - Posts: 88
Hi could not entry any orders today in my Sierra charts. I got the massage that I was not connected to the trade service. But all was green in the status field. I re connected and restarted my PC but it did not work. I upgraded to the 957 and it solved the problem. Did you change any thing in 957 that as to do with Transact compared with 955? Regards Outlander
[2013-03-25 14:33:11]
Sierra Chart Engineering - Posts: 56294
No, there were no changes with connecting to the TransAct trade server.

Although we use what is known as a separate "thread" in recent versions to connect and there were some recent small changes with that. Perhaps that made a difference. But it should not really have.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-25 14:56:35]
Outlander - Posts: 88
Ok Are you going to apply direct connectivity to Data and Trading services with Transact?
[2013-03-25 17:53:25]
Sierra Chart Engineering - Posts: 56294
No. They do not support that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-25 18:04:12]
Outlander - Posts: 88
Ok will Transact not work in the future?
[2013-03-25 18:20:55]
Sierra Chart Engineering - Posts: 56294
Sierra Chart will still work with TransAct in the future. We have too many TransAct customers and also if we already support a service using a client-side API component, we will not drop it. We do plan to change how we integrate to TransAct. They offer a client-side FIX interface and we are going to try that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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