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Direct MessagesDate/Time: Thu, 25 Apr 2024 13:35:47 +0000
no connection...
View Count: 976
| [2014-11-12 16:05:20] |
| User67633 - Posts: 14 |
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Hi, can you help me. I have proper internet access,monthly pacage is paid,email address is veryfied,softver was updated - and still am not able to connect to server,only trying to reconnect |
| [2014-11-12 16:17:08] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2014-11-12 16:28:44] |
| User67633 - Posts: 14 |
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Software version: 1211 | 2014-11-12 17:24:38 Uses Old Spreadsheets | 2014-11-12 17:24:38 Usage end date: 2014-12-13 | 2014-11-12 17:24:38 Enabled for: Advanced Features. | 2014-11-12 17:24:38 Enabled for: Advanced Features 2. | 2014-11-12 17:24:38 Enabled for: Sierra Chart Historical Data Service. | 2014-11-12 17:24:38 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-12 17:24:38 Active service: Open E Cry FIX | 2014-11-12 17:24:38 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-11-12 17:24:38 2014-11-12 17:24:38 Local computer clock time | 2014-11-12 17:24:38 2014-11-12 16:24:38 GMT time | 2014-11-12 17:24:38 2014-11-12 17:24:38 Time zone adjusted time | 2014-11-12 17:24:38 Time difference to server time: 0 seconds. | 2014-11-12 17:24:38 Program path: C:\SierraChart\ | 2014-11-12 17:24:38 Data Files path: C:\SierraChart\Data\ | 2014-11-12 17:24:38 OS Version Number: 6.2 | 2014-11-12 17:24:38 Locale Information: C | 2014-11-12 17:24:38 Checking for new symbol settings for oec | 2014-11-12 17:24:38 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-11-12 17:24:38 HTTP connection to www.sierrachart.com:80 (1380) | Connected. | 2014-11-12 17:24:38 Symbol settings are up-to-date for oec | 2014-11-12 17:24:39 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:24:43 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:24:43 HTTP connection to www.sierrachart.com:80 (1380) | Closed. No error. | 2014-11-12 17:24:44 HTTP connection to www.sierrachart.com:80 (1380) | Shutdown and closed. | 2014-11-12 17:24:44 Intraday data recording state for symbol ESZ4 is set to download pending. | 2014-11-12 17:24:59 HD Request # 2 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: oec | 2014-11-12 17:24:59 HD Request # 2 | Download start Date-Time: 2014-10-17 19:40:22.0 | 2014-11-12 17:25:00 HD Request # 2 | Using server: oec.sierracharts.com port 10149 | 2014-11-12 17:25:00 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-11-12 17:25:00 HD Request # 3 | Downloading Historical Daily chart data for ESU14. Starting date: 2014-09-18. Service: oec | 2014-11-12 17:25:00 HD Request # 3 | Requesting historical Daily data for ESU14 starting at 2014-09-17 | 2014-11-12 17:25:00 Intraday data recording state for symbol GCLX4 is set to download pending. | 2014-11-12 17:25:00 Intraday data recording state for symbol GGCZ4 is set to download pending. | 2014-11-12 17:25:00 OEC FIX Trading socket (2032) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:25:04 OEC FIX Trading socket (2032) | Shutdown and closed. | 2014-11-12 17:25:04 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:25:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:25:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:25:04 Disconnected from Open E Cry. | 2014-11-12 17:25:04 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:25:04 HD Request # 3 | Receiving historical Daily data for ESU14 starting at 2014-09-17 | 2014-11-12 17:25:14 Writing historical Daily data for ESU14 to the file ESU14.dly | 2014-11-12 17:25:14 HD Request # 3 | Received 3 records from 2014-09-17 00:00:00 to 2014-09-19 00:00:00 (3.0 days) and wrote 2 records for ESU14 | 2014-11-12 17:25:14 HD Request # 3 | Daily download COMPLETE for ESU14. Completion time: 14s. Unique request ID: 2 | 2014-11-12 17:25:14 Removed historical data download ID 2 | 2014-11-12 17:25:14 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:25:14 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:25:14 Socket (2400) | Shutdown and closed. | 2014-11-12 17:25:20 HD Request # 2 | Error downloading historical Intraday data for ESZ4. The network socket has been closed. Retrying download. | 2014-11-12 17:25:20 * HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4 | 2014-11-12 17:25:20 HD Request # 4 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: oec | 2014-11-12 17:25:20 HD Request # 4 | Download start Date-Time: 2014-10-17 19:40:22.0 | 2014-11-12 17:25:20 HD Request # 4 | Using server: oec.sierracharts.com port 10149 | 2014-11-12 17:25:20 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-11-12 17:25:20 OEC FIX Trading socket (2280) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:25:35 OEC FIX Trading socket (2280) | Shutdown and closed. | 2014-11-12 17:25:35 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:25:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:25:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:25:35 Disconnected from Open E Cry. | 2014-11-12 17:25:35 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:25:35 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:25:38 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:25:38 Socket (1380) | Shutdown and closed. | 2014-11-12 17:25:40 HD Request # 4 | Error downloading historical Intraday data for ESZ4. The network socket has been closed. Retrying download. | 2014-11-12 17:25:40 * HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4 | 2014-11-12 17:25:40 HD Request # 5 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: oec | 2014-11-12 17:25:40 HD Request # 5 | Download start Date-Time: 2014-10-17 19:40:22.0 | 2014-11-12 17:25:40 HD Request # 5 | Using server: oec.sierracharts.com port 10149 | 2014-11-12 17:25:40 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-11-12 17:25:40 OEC FIX Trading socket (2360) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:26:00 OEC FIX Trading socket (2360) | Shutdown and closed. | 2014-11-12 17:26:00 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:26:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:26:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:26:00 Disconnected from Open E Cry. | 2014-11-12 17:26:00 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:26:00 Socket (2300) | Shutdown and closed. | 2014-11-12 17:26:00 HD Request # 5 | Error downloading historical Intraday data for ESZ4. The network socket has been closed. Retrying download. | 2014-11-12 17:26:00 * HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4 | 2014-11-12 17:26:00 HD Request # 5 | Intraday download COMPLETE for ESZ4. Completion time: 20s. Unique request ID: 1 | 2014-11-12 17:26:00 Removed historical data download ID 1 | 2014-11-12 17:26:00 HD Request # 6 | Downloading Intraday chart data for GCLX4 to the file GCLX4.scid. Service: nymex | 2014-11-12 17:26:00 HD Request # 6 | Download start Date-Time: 2014-10-17 19:40:18.0 | 2014-11-12 17:26:00 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2014-11-12 17:26:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-11-12 17:26:00 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:26:03 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:26:03 Socket (2384) | Shutdown and closed. | 2014-11-12 17:26:20 HD Request # 6 | Error downloading historical Intraday data for GCLX4. The network socket has been closed. Retrying download. | 2014-11-12 17:26:20 * HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCLX4 | 2014-11-12 17:26:20 HD Request # 7 | Downloading Intraday chart data for GCLX4 to the file GCLX4.scid. Service: nymex | 2014-11-12 17:26:20 HD Request # 7 | Download start Date-Time: 2014-10-17 19:40:18.0 | 2014-11-12 17:26:20 HD Request # 7 | Using server: scdf2.sierracharts.com port 10149 | 2014-11-12 17:26:20 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-11-12 17:26:20 OEC FIX Trading socket (2364) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:26:24 OEC FIX Trading socket (2364) | Shutdown and closed. | 2014-11-12 17:26:24 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:26:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:26:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:26:24 Disconnected from Open E Cry. | 2014-11-12 17:26:24 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:26:24 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:26:27 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:26:27 Socket (1104) | Shutdown and closed. | 2014-11-12 17:26:40 HD Request # 7 | Error downloading historical Intraday data for GCLX4. The network socket has been closed. Retrying download. | 2014-11-12 17:26:40 * HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCLX4 | 2014-11-12 17:26:40 HD Request # 8 | Downloading Intraday chart data for GCLX4 to the file GCLX4.scid. Service: nymex | 2014-11-12 17:26:40 HD Request # 8 | Download start Date-Time: 2014-10-17 19:40:18.0 | 2014-11-12 17:26:40 HD Request # 8 | Using server: scdf1.sierracharts.com port 10149 | 2014-11-12 17:26:40 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-11-12 17:26:40 OEC FIX Trading socket (2188) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:26:48 OEC FIX Trading socket (2188) | Shutdown and closed. | 2014-11-12 17:26:48 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:26:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:26:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:26:48 Disconnected from Open E Cry. | 2014-11-12 17:26:48 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:26:48 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:26:51 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:26:51 Socket (2300) | Shutdown and closed. | 2014-11-12 17:27:00 HD Request # 8 | Error downloading historical Intraday data for GCLX4. The network socket has been closed. Retrying download. | 2014-11-12 17:27:00 * HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCLX4 | 2014-11-12 17:27:00 HD Request # 8 | Intraday download COMPLETE for GCLX4. Completion time: 20s. Unique request ID: 3 | 2014-11-12 17:27:00 Removed historical data download ID 3 | 2014-11-12 17:27:00 HD Request # 9 | Downloading Intraday chart data for GGCZ4 to the file GGCZ4.scid. Service: oec | 2014-11-12 17:27:00 HD Request # 9 | Download start Date-Time: 2014-10-17 19:40:21.0 | 2014-11-12 17:27:00 HD Request # 9 | Using server: oec.sierracharts.com port 10149 | 2014-11-12 17:27:00 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-11-12 17:27:00 OEC FIX Trading socket (2364) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:27:12 OEC FIX Trading socket (2364) | Shutdown and closed. | 2014-11-12 17:27:12 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:27:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:27:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:27:12 Disconnected from Open E Cry. | 2014-11-12 17:27:12 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:27:12 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:27:15 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:27:15 Socket (1380) | Shutdown and closed. | 2014-11-12 17:27:20 HD Request # 9 | Error downloading historical Intraday data for GGCZ4. The network socket has been closed. Retrying download. | 2014-11-12 17:27:20 * HD Request # 9 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGCZ4 | 2014-11-12 17:27:21 HD Request # 10 | Downloading Intraday chart data for GGCZ4 to the file GGCZ4.scid. Service: oec | 2014-11-12 17:27:21 HD Request # 10 | Download start Date-Time: 2014-10-17 19:40:21.0 | 2014-11-12 17:27:21 HD Request # 10 | Using server: oec.sierracharts.com port 10149 | 2014-11-12 17:27:21 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-11-12 17:27:21 OEC FIX Trading socket (2364) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:27:36 OEC FIX Trading socket (2364) | Shutdown and closed. | 2014-11-12 17:27:36 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:27:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:27:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:27:36 Disconnected from Open E Cry. | 2014-11-12 17:27:36 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:27:36 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:27:39 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:27:39 Socket (2300) | Shutdown and closed. | 2014-11-12 17:27:41 HD Request # 10 | Error downloading historical Intraday data for GGCZ4. The network socket has been closed. Retrying download. | 2014-11-12 17:27:41 * HD Request # 10 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGCZ4 | 2014-11-12 17:27:41 HD Request # 11 | Downloading Intraday chart data for GGCZ4 to the file GGCZ4.scid. Service: oec | 2014-11-12 17:27:41 HD Request # 11 | Download start Date-Time: 2014-10-17 19:40:21.0 | 2014-11-12 17:27:41 HD Request # 11 | Using server: oec.sierracharts.com port 10149 | 2014-11-12 17:27:41 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-11-12 17:27:41 OEC FIX Trading socket (2364) | Error received in OnConnect while connecting. Windows error code 10060: A kapcsolódási kísérlet nem sikerült, mert a kapcsolódó partner nem válaszolt a megadott időn belül, vagy a létrehozott kapcsolatban hiba történt, mert a kapcsolódó partner nem volt képes válaszolni. | 2014-11-12 17:28:00 OEC FIX Trading socket (2364) | Shutdown and closed. | 2014-11-12 17:28:00 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-12 17:28:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-12 17:28:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-12 17:28:00 Disconnected from Open E Cry. | 2014-11-12 17:28:00 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-12 17:28:00 Socket (2300) | Shutdown and closed. | 2014-11-12 17:28:01 HD Request # 11 | Error downloading historical Intraday data for GGCZ4. The network socket has been closed. Retrying download. | 2014-11-12 17:28:01 * HD Request # 11 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGCZ4 | 2014-11-12 17:28:01 HD Request # 11 | Intraday download COMPLETE for GGCZ4. Completion time: 20s. Unique request ID: 4 | 2014-11-12 17:28:01 Removed historical data download ID 4 | 2014-11-12 17:28:01 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-12 17:28:03 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-12 17:28:03 |
| [2014-11-12 17:27:28] |
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What we see from this Message Log is that there is a communication problem from your computer to the OEC server. Most likely this is caused by a firewall. Refer to help topic 1.2 here: http://www.sierrachart.com/index.php?page=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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