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How to Post a Message for Support

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[2014-11-11 15:08:37] #1 [Go To First Post]
User37779 - Posts: 12
Good afternoon, after you issue the command I did not come to your platform or platform from IB. Could you please help with a problem? Thank you and have a nice day. Software version: 1205 \| 2014-11-11 14:45:20 Usage end date: 2015-03-14 \| 2014-11-11 14:45:20 Enabled for: Advanced Features. \| 2014-11-11 14:45:20 Enabled for: Sierra Chart Historical Data Service. \| 2014-11-11 14:45:20 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-11-11 14:45:20 Active service: Interactive Brokers \| 2014-11-11 14:45:20 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-11-11 14:45:20 2014-11-11 14:45:20 Local computer clock time \| 2014-11-11 14:45:20 2014-11-11 13:45:20 GMT time \| 2014-11-11 14:45:20 2014-11-11 14:45:20 Time zone adjusted time \| 2014-11-11 14:45:20 Time difference to server time: 2 seconds. \| 2014-11-11 14:45:20 Program path: C:\SierraChart\ \| 2014-11-11 14:45:20 Data Files path: C:\SierraChart\Data\ \| 2014-11-11 14:45:20 OS Version Number: 6.2 \| 2014-11-11 14:45:20 Locale Information: C \| 2014-11-11 14:45:20 Checking for new symbol settings for ib \| 2014-11-11 14:45:20 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-11-11 14:45:20 HTTP connection to www.sierrachart.com:80 (1080) \| Connected. \| 2014-11-11 14:45:20 Symbol settings are up-to-date for ib \| 2014-11-11 14:45:20 Interactive Brokers: Connecting to 127.0.0.1:7496 \| 2014-11-11 14:45:25 Socket (1728) \| Connected. \| 2014-11-11 14:45:25 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2014-11-11 14:45:25 Interactive Brokers \| TWS server version: 71 \| 2014-11-11 14:45:25 Interactive Brokers \| Connected. Waiting for account information. \| 2014-11-11 14:45:25 IB Account information received. \| 2014-11-11 14:45:25 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2014-11-11 14:45:25 Interactive Brokers \| Connected to Live account. \| 2014-11-11 14:45:25 Interactive Brokers \| Year-Month last connected to Live account: 2014-11 \| 2014-11-11 14:45:25 Interactive Brokers \| Requesting Trade Positions for account: U1169496 \| 2014-11-11 14:45:25 Next valid order ID: 2116 \| 2014-11-11 14:45:25 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2014-11-11 14:45:25 Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. \| 2014-11-11 14:45:25 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2014-11-11 14:45:25 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2014-11-11 14:45:25 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. \| 2014-11-11 14:45:25 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2014-11-11 14:45:25 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2014-11-11 14:45:25 Next valid order ID: 2116 \| 2014-11-11 14:45:25 IB Account information received. \| 2014-11-11 14:45:25 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2014-11-11 14:45:25 Interactive Brokers \| Connected to Live account. \| 2014-11-11 14:45:25 Interactive Brokers \| Year-Month last connected to Live account: 2014-11 \| 2014-11-11 14:45:25 HTTP connection to www.sierrachart.com:80 (1080) \| Closed. No error. \| 2014-11-11 14:45:25 HTTP connection to www.sierrachart.com:80 (1080) \| Shutdown and closed. \| 2014-11-11 14:45:25 Interactive Brokers \| Received Trade Positions download end message for account U1169496 \| 2014-11-11 14:45:25 Interactive Brokers \| Requesting historical order fills for account U11*. \| 2014-11-11 14:45:30 Interactive Brokers \| Received Open orders end message. \| 2014-11-11 14:45:30 Interactive Brokers \| Starting real-time market data updates for: ES-201412-GLOBEX. ID: 1 \| 2014-11-11 14:45:31 Subscribing to symbol: ES SecType: FUT Expiry: 201412 Exchange: GLOBEX Currency: Multiplier: \| 2014-11-11 14:45:31 Intraday data recording state for symbol ES-201412-GLOBEX is set to pending. \| 2014-11-11 14:45:31 HD Request # 2 \| Downloading Intraday chart data for ES-201412-GLOBEX to the file ES-201412-GLOBEX.scid. Service: cme \| 2014-11-11 14:45:31 HD Request # 2 \| Download start Date-Time: 2014-11-10 22:31:38.0 \| 2014-11-11 14:45:31 HD Request # 2 \| Using server: scdf2.sierracharts.com port 10149 \| 2014-11-11 14:45:31 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-11-11 14:45:31 Socket (1764) \| Connected. \| 2014-11-11 14:45:31 HD Request # 2 \| Sending historical data logon request message. \| 2014-11-11 14:45:31 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-11-10 22:31:38. Record interval: 2. Symbol: ESZ4 \| 2014-11-11 14:45:31 HD Request # 2 \| Decompressing data. \| 2014-11-11 14:45:31 HD Request # 2 \| Receiving Intraday data for ES-201412-GLOBEX starting at 2014-11-10 22:31:39 \| 2014-11-11 14:45:31 HD Request # 2 \| Timestamp of first Intraday data file record written: 2014-11-10 22:31:39 \| 2014-11-11 14:45:31 Socket (1764) \| Shutdown and closed. \| 2014-11-11 14:45:32 The network socket for historical data has been closed. \| 2014-11-11 14:45:32 HD Request # 2 \| Received 6201 records from 2014-11-10 22:31:39 to 2014-11-11 14:35:34 (16.1 hours) and wrote 6201 records for ES-201412-GLOBEX \| 2014-11-11 14:45:32 HD Request # 2 \| Intraday download COMPLETE for ES-201412-GLOBEX. Completion time: 0s. Unique request ID: 1 \| 2014-11-11 14:45:32 Removed historical data download ID 1 \| 2014-11-11 14:45:32 Real-time Intraday chart data file updates started for ES-201412-GLOBEX \| 2014-11-11 14:45:32 Intraday data recording state for symbol ES-201412-GLOBEX is set to pending. \| 2014-11-11 14:45:32 HD Request # 3 \| Downloading Intraday chart data for ES-201412-GLOBEX to the file ES-201412-GLOBEX.scid. Service: ib \| 2014-11-11 14:45:32 HD Request # 3 \| Download start Date-Time: 2014-11-11 14:35:34.0 \| 2014-11-11 14:45:32 HD Request # 3 \| Requesting a total of 0 days and 5398 seconds. \| 2014-11-11 14:45:32 HD Request # 3 \| IB Backfill - Seconds requested: 5398. Seconds Remaining: 0. \| 2014-11-11 14:45:32 HD Request # 3 \| Requesting 5398 Seconds of data at 30 secs with ending Date-Time at 2014-11-11 15:55:32 for ES-201412-GLOBEX \| 2014-11-11 14:45:32 HD Request # 3 \| Processing historical data message from TWS \| 2014-11-11 14:45:32 HD Request # 3 \| Receiving Intraday data for ES-201412-GLOBEX starting at 2014-11-11 14:26:00 \| 2014-11-11 14:45:32 HD Request # 3 \| Timestamp of first Intraday data file record written: 2014-11-11 14:36:00 \| 2014-11-11 14:45:32 HD Request # 3 \| Received 40 records and wrote 19 records from 2014-11-11 14:25:30 to 2014-11-11 14:45:00. \| 2014-11-11 14:45:32 HD Request # 3 \| Received 40 records from 2014-11-11 14:26:00 to 2014-11-11 14:45:00 (19.0 minutes) and wrote 19 records for ES-201412-GLOBEX \| 2014-11-11 14:45:33 HD Request # 3 \| Intraday download COMPLETE for ES-201412-GLOBEX. Completion time: 1s. Unique request ID: 2 \| 2014-11-11 14:45:33 Removed historical data download ID 2 \| 2014-11-11 14:45:33 Real-time Intraday chart data file updates started for ES-201412-GLOBEX \| 2014-11-11 14:45:33 HD Request # 4 \| Downloading Historical Daily chart data for ESZ14. Starting date: 2014-11-05. Service: ib \| 2014-11-11 14:47:19 Historical data download counter reset. \| 2014-11-11 14:47:19 HD Request # 4 \| Requesting historical Daily data for ESZ14 starting at 2014-11-04 \| 2014-11-11 14:47:19 HD Request # 4 \| Receiving historical Daily data for ESZ14 starting at 2014-11-04 \| 2014-11-11 14:47:19 Writing historical Daily data for ESZ14 to the file ESZ14.dly \| 2014-11-11 14:47:19 HD Request # 4 \| Received 6 records from 2014-11-04 00:00:00 to 2014-11-11 00:00:00 (8.0 days) and wrote 5 records for ESZ14 \| 2014-11-11 14:47:19 HD Request # 4 \| Daily download COMPLETE for ESZ14. Completion time: 0s. Unique request ID: 3 \| 2014-11-11 14:47:19 Removed historical data download ID 3 \| 2014-11-11 14:47:19 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2014-11-11 15:58:24 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2014-11-11 15:58:24 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2014-11-11 15:58:25 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2014-11-11 15:58:25 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2014-11-11 15:58:25 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2014-11-11 16:00:37 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2014-11-11 16:01:15 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2014-11-11 16:01:15 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. \| 2014-11-11 16:01:16


Screenshot 2014-11-11 15.51.25.png / V - Attached On 2014-11-11 15:08:06 UTC - Size: 133.2 KB - 310 views

[2014-11-11 17:41:53] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Other than the first two lines in the Trade Service Log that you show in the screenshot, show those error messages to Interactive Brokers. They will be able to help you with them. For the meaning of one of them, refer to this section here: https://www.sierrachart.com/index.php?page=doc/IB.php#TradingErrorMessages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-11 17:42:53

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