Support Board
Date/Time: Tue, 10 Nov 2026 23:50:08 +0000
Problem with system speed with chartbook share
View Count: 41
| [2026-11-10 20:32:26] |
| User415279 - Posts: 27 |
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Hello, I have shared my chartbook and custom studies with people I work with to set their charts and studies up easier. After one of the most recent updates, it has slowed their system down dramatically. It will barely let them hit file to save without a delay. I am attaching the chartbook I have shared, and I was hoping you could take a look to see what could be holding it up. The weird part is this is working completely fine on my system. I am running the most current version of 2982. When they open this chartbook, it slows their system down. When they close this chartbook, and open a different chartbook the whole thing speeds back up. I have looked through settings, took studies off, etc. But, can't seem to find the issue. There are custom studies in here that I will reply and attach after this message as it will require more file size to attach. Any help would be appreciated. Best, Jared |
 All DOM Trading.Cht - Attached On 2026-11-10 20:29:39 UTC - Size: 170.1 KB - 5 views |
| [2026-11-10 20:36:36] |
| User415279 - Posts: 27 |
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here are the additional custom studies in the chartbook as well per prior message.
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| CustomTargetLinesSameScale.cpp - Attached On 2026-11-10 20:36:17 UTC - Size: 4.36 KB - 4 views PercentFromReference_IndependentScale_v4.cpp - Attached On 2026-11-10 20:36:22 UTC - Size: 5.99 KB - 4 views RotationLevels_TickBased_CustomTickSize_SameAsRegion.cpp - Attached On 2026-11-10 20:36:28 UTC - Size: 8.78 KB - 4 views |
| [2026-11-10 21:12:05] |
| John - SC Support - Posts: 48490 |
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We compiled your studies and opened the chartbook. We are not having any particular issues. The system is running fine with your chartbook. But, we do want to point out that it took awhile (about 15 minutes) for the data to download, and while the Historical Market Depth data was downloading, we did see the system slow down and become less responsive. Nothing as bad as you stated, but definitely sluggish. But once the data was all downloaded, there was no issue interacting with the system or the charts updating. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-11-10 21:19:28] |
| User415279 - Posts: 27 |
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Did you build the custom studies with it by chance too to see if you bogged you down at all? Appreciate you looking into it. Thanks, Jared |
| [2026-11-10 21:24:13] |
| John - SC Support - Posts: 48490 |
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What do you mean by "Did you build the custom studies with it..."? We did compile the studies prior to opening the chartbook, so whatever studies were on the charts (including those custom studies) would be called. As noted, we did not see any issues. So we do not know what might be causing the issue. Our best guess is that what they are seeing is while the data is downloading. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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