Support Board
Date/Time: Mon, 02 Nov 2026 09:36:27 +0000
Constant Downloading phase after loading up Sierra Chart
View Count: 24
| [2026-11-02 08:28:44] |
| Reghard14 - Posts: 5 |
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Good day, Every time I open Sierra and load my chartbook, the data does not display, and the platform just goes into this downloading phase and sits there. I have left it for hours to finish, deleted the data, and done the download again, but the charts do not load at all. The only way to get it to show is to disconnect and then reconnect. This seems to break to pause and load the tools with the correct data. This does not happen on the normal SC Data connection, but only on the new Teton feed I set up. Do you have any idea how to solve this, please, as I would just like it to load when I open the program? Message log attached as well. |
 Screenshot 2026-11-02 102326.png / V - Attached On 2026-11-02 08:23:43 UTC - Size: 81.83 KB - 5 views  2026-11-02.txt - Attached On 2026-11-02 08:27:45 UTC - Size: 14.61 KB - 2 views |
| [2026-11-02 08:33:46] |
| Sierra_Chart Engineering - Posts: 25348 |
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Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance We recommend setting the Intraday Data Storage Time Unit to 5 seconds in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-11-02 09:03:02] |
| Reghard14 - Posts: 5 |
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I tried the storage limit change, and it did not work. I never had this issue before with CQG and the standard SC Data connection, but I'm having it now with Teton. Do you have any other advice?
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| Screenshot 2026-11-02 110247.png / V - Attached On 2026-11-02 09:02:53 UTC - Size: 191.45 KB - 4 views |
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