Support Board
Date/Time: Wed, 28 Oct 2026 13:34:09 +0000
Account expired
View Count: 32
| [2026-10-28 09:55:47] |
| User570415 - Posts: 45 |
|
Hi there, looks like my account has been deactivated beacause "expired". But by the time is not. What happen? What have I to do? Thanks Action Result: [✖] Failed to activate the 'CME non-professional top-of-book' exchange. [✖] Exchanges cannot be activated. Account is expired. |
| [2026-10-28 10:00:26] |
| User570415 - Posts: 45 |
|
It says will expire on 2026-11-11 [ ! ] Your Services Balance of 9.00 USD is too low to renew the Services activated on your account which will expire within the upcoming 14 days (2026-11-11). |
| [2026-10-28 10:04:38] |
| User570415 - Posts: 45 |
|
To cover the recurring services for the upcoming 14 days (2026-11-11), your balance needs to be at least 46.00 USD. I always have paid for a monthly subscription, why now is telling me to pay to cover the recurring services for the upcoming 14 days? |
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