Support Board
Date/Time: Sun, 11 May 2025 19:15:03 +0000
Problems after update
View Count: 1155
| [2014-11-10 12:09:52] |
| User57072 - Posts: 49 |
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After i updated to the newest version, i tried to open my chart book and this is the message i got. Software version: 1205 | 2014-11-10 06:02:14 Usage end date: 2014-12-08 | 2014-11-10 06:02:14 Enabled for: Advanced Features. | 2014-11-10 06:02:14 Enabled for: Sierra Chart Historical Data Service. | 2014-11-10 06:02:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-10 06:02:14 Active service: SC Historical Data | 2014-11-10 06:02:14 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-11-10 06:02:14 2014-11-10 06:02:14 Local computer clock time | 2014-11-10 06:02:14 2014-11-10 12:02:14 GMT time | 2014-11-10 06:02:14 2014-11-10 06:02:14 Time zone adjusted time | 2014-11-10 06:02:14 Time difference to server time: 4 seconds. | 2014-11-10 06:02:14 Program path: C:\SierraChart\ | 2014-11-10 06:02:14 Data Files path: C:\SierraChart\Data\ | 2014-11-10 06:02:14 OS Version Number: 6.0 | 2014-11-10 06:02:14 Locale Information: C | 2014-11-10 06:02:14 Checking for new symbol settings for ddf | 2014-11-10 06:02:14 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-11-10 06:02:14 HTTP connection to www.sierrachart.com:80 (1288) | Connected. | 2014-11-10 06:02:14 Symbol settings are up-to-date for ddf | 2014-11-10 06:02:15 SC Historical Data | Connected. Historical Intraday data will be requested. | 2014-11-10 06:02:19 HTTP connection to www.sierrachart.com:80 (1288) | Closed. No error. | 2014-11-10 06:02:20 HTTP connection to www.sierrachart.com:80 (1288) | Shutdown and closed. | 2014-11-10 06:02:20 Encountered invalid field code (0) while reading Chartbook file: E:\Desktop\Chartbook2.cht | 2014-11-10 06:02:46 * Encountered invalid field code (0) while reading Chartbook file: C:\SierraChart\Data\Chartbook2.cht | 2014-11-10 06:08:21 * Encountered invalid field code (0) while reading Chartbook file: C:\SierraChart\Data\Chartbook5.cht | 2014-11-10 06:08:32 * |
| [2014-11-10 16:49:44] |
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We are looking into this problem now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-10 19:55:31] |
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We have discovered the problem. We are going to be releasing version 1210 in a couple of hours which will fix this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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