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Direct MessagesDate/Time: Thu, 02 May 2024 21:14:41 +0000
can't connect via FIX FXCM
View Count: 1293
| [2014-11-10 06:07:26] |
| 4646ed - Posts: 230 |
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I got the FIX connection info from FXCM as you detailed in your help files (http://www.sierrachart.com/index.php?page=doc/FXCMTrading.php) but cannot connect: here's a copy of the log. I've also sent the message log for analysis. Date Time Of Last Edit: 2014-11-10 07:00:39
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 SC FXCM FIX connection Error Log.JPG / V - Attached On 2014-11-10 06:06:56 UTC - Size: 69.83 KB - 358 views |
| [2014-11-10 08:24:09] |
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Restart Sierra Chart. Do you get a System Notification message indicating your computer's clock is not set accurately? If not, then there is a problem with the FXCM connection details you have entered in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-10 08:30:11] |
| 4646ed - Posts: 230 |
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The clock is fine, 0 seconds to server. If its the fxcm details then I would have to contact FXCM about that? Or should I send them to you and you try them?
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| [2014-11-10 08:55:24] |
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Send us the FXCM FIX connection details sent to you by FXCM. Send it through an Account Support Ticket and we will test them: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-10 08:55:41
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| [2014-11-10 11:38:22] |
| 4646ed - Posts: 230 |
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sent
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| [2014-11-11 01:46:04] |
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This has been reviewed and responded to by email and also the Account Support Ticket.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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