Support Board
Date/Time: Wed, 30 Sep 2026 21:34:28 +0000
Problem with data
View Count: 21
| [2026-09-30 19:34:59] |
| Ericmn - Posts: 1 |
|
Hello, I created my Sierra Chart account today (2026-09-30) and I am on the Trial Package, active until 2026-10-21. Package 11 (Integrated Advanced) is set for renewal. The problem: in Global Settings > Data/Trade Service Settings, every data service in the Service list shows "Not enabled on package", including "SC Data" (I expected to see "SC Data - All Services" available). The top of Sierra Chart shows "Not Connected", so I cannot load any chart. What I have already checked: - I am logging in with the same account that has the trial. - Sierra Chart is updated to the latest version. - I forced a new login. - In my Account Control Panel, the Denali Exchange Data Feed page shows a green tick saying my service package supports exchange activation. - I have not activated any exchange or signed any exchange agreements. What I need: I only want to open a chart with the free Delayed Exchange Data Feed included in the trial. I am not trading and I do not need real-time data. Could you please activate the trial data services on my account, or tell me what I need to enable? A screenshot of the Service list is attached. My Sierra Chart username: Eric Molina Noto System name: DESKTOP-STPG1ML Thank you very much. |
 image data.png / V - Attached On 2026-09-30 19:33:35 UTC - Size: 72.74 KB - 1 views |
| [2026-09-30 19:40:36] |
| John - SC Support - Posts: 48074 |
|
You need to verify your email address in order to be able to use the Trial. You can take care of this here: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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