Support Board
Date/Time: Tue, 29 Sep 2026 17:25:52 +0000
[Programming Help] - not connected
View Count: 15
| [2026-09-29 16:18:03] |
| User733700 - Posts: 3 |
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2026-09-29 16:09:35.724 | Trade activity files set size: 36 2026-09-29 16:09:35.769 | DTC Protocol Server feature not enabled for Sierra Chart account. * 2026-09-29 16:09:35.769 | Reading Internal Order ID file. 2026-09-29 16:09:35.773 | Reading Trade Orders file. 2026-09-29 16:09:35.775 | Reading Trade Positions file. 2026-09-29 16:09:35.775 | Reading Trade Account Data files. 2026-09-29 16:09:35.777 | Software version: 2939 64-bit 2026-09-29 16:09:35.777 | Primary Thread ID: 1096 2026-09-29 16:09:35.777 | Usage end date: 2026-10-12 2026-09-29 16:09:35.777 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-09-29 16:09:35.777 | Current selected Data/Trading service: SC Data 2026-09-29 16:09:35.777 | Custom symbol settings values: enabled 2026-09-29 16:09:35.777 | Chart Update Interval: 400 2026-09-29 16:09:35.777 | Intraday Data Storage Time Unit: 1 2026-09-29 16:09:35.777 | Time Zone: +00:00:00 (UTC+00) 2026-09-29 16:09:35.777 | 2026-09-29 16:09:35 Local computer time in UTC 2026-09-29 16:09:35.777 | 2026-09-29 16:09:35 Local computer time in SC Time Zone 2026-09-29 16:09:35.777 | Program path: \\Mac\Home\Downloads\看图软件\SierraChart2939\ 2026-09-29 16:09:35.777 | Data Files path: \\Mac\Home\Downloads\看图软件\SierraChart2939\Data\ 2026-09-29 16:09:35.777 | OS Version Number: 10.0 2026-09-29 16:09:35.777 | Locale Setting: C 2026-09-29 16:09:35.777 | Crash reporter started: true 2026-09-29 16:09:35.777 | 2026-09-29 16:09:35.777 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-09-29 16:09:37.630 | Received 5 login tokens. 2026-09-29 16:09:38.592 | Symbol settings MD5 received. Request ID: 1. 2026-09-29 16:09:38.592 | Symbol settings are up-to-date for scdataallservices. 2026-09-29 16:09:40.312 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2026-09-29 16:09:43.517 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-09-29 16:09:43.531 | File compression not supported on file system. \\Mac\Home\Downloads\看图软件\SierraChart2939\Data\XAUUSD.scid. Windows error code 1: 函数不正确。 2026-09-29 16:09:43.532 | XAUUSD 30 Min #1 | Reloading chart. 2026-09-29 16:09:43.533 | File compression not supported on file system. \\Mac\Home\Downloads\看图软件\SierraChart2939\Data\XAUUSD.scid. Windows error code 1: 函数不正确。 | Number times message added: 2 2026-09-29 16:09:43.548 | XAUUSD 15 Min #2 | Reloading chart. 2026-09-29 16:09:43.549 | File compression not supported on file system. \\Mac\Home\Downloads\看图软件\SierraChart2939\Data\XAUUSD.scid. Windows error code 1: 函数不正确。 | Number times message added: 2 2026-09-29 16:09:43.558 | XAUUSD 5 Min #3 | Reloading chart. 2026-09-29 16:09:43.559 | File compression not supported on file system. \\Mac\Home\Downloads\看图软件\SierraChart2939\Data\XAUUSD.scid. Windows error code 1: 函数不正确。 | Number times message added: 2 2026-09-29 16:09:43.797 | XAUUSD 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-29 16:09:43.821 | XAUUSD 30 Min #1 | Chart data loading complete. 2026-09-29 16:09:43.823 | File compression not supported on file system. \\Mac\Home\Downloads\看图软件\SierraChart2939\Data\XAUUSD.scid. Windows error code 1: 函数不正确。 2026-09-29 16:09:43.824 | XAUUSD 15 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-29 16:09:43.851 | XAUUSD 15 Min #2 | Chart data loading complete. 2026-09-29 16:09:43.913 | File compression not supported on file system. \\Mac\Home\Downloads\看图软件\SierraChart2939\Data\XAUUSD.scid. Windows error code 1: 函数不正确。 2026-09-29 16:09:43.913 | XAUUSD 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-29 16:09:43.925 | XAUUSD 5 Min #3 | Chart data loading complete. 2026-09-29 16:09:44.066 | Using Bid/Ask average for last trade price for XAUUSD 2026-09-29 16:09:44.066 | Using symbol data fast lookup vector 2026-09-29 16:09:44.066 | Starting DelayedDownloadMonitoringTimer 2026-09-29 16:09:44.066 | Starting HDTimeoutTimer 2026-09-29 16:09:44.067 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. 2026-09-29 16:09:44.067 | Historical data download ID 1 not found when removing ID from outstanding request set. 2026-09-29 16:10:12.535 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-09-29 16:10:12.855 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-09-29 16:10:12.855 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. |
Private File |
| [2026-09-29 16:25:13] |
| User733700 - Posts: 3 |
|
The old account can log in, but the server connection fails; the new account cannot log in at all. sierra chart login error timeout error . there was no response |
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