Support Board
Date/Time: Thu, 08 Oct 2026 10:26:02 +0000
During large amounts of volume losing data for a period of time
View Count: 165
| [2026-09-28 21:03:49] |
| austintradez91 - Posts: 3 |
|
So I am currently using denali 10. When large spikes of volume show up in order flow I am getting large amounts of lag on the dom and tape. Today from 12:16-12:17 I lost data for almost a full 20 seconds and it happened again at 13:10 this time I lost data for almost 30 seconds. I'm wondering what the issue could be and if anyone has any fixes for this. I will aslo mention I just did the update last week. Thanks, |
| [2026-09-28 22:19:57] |
| Sierra_Chart Engineering - Posts: 25103 |
|
We will monitor this and see if we notice the same thing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-29 06:54:37] |
| Sierra_Chart Engineering - Posts: 25103 |
|
Set this setting as follows: Global Settings >> Sierra Chart Server Settings >> General >> Special >> CME Exchange Data Feed Server Address and Port Override : ds7-2.sierracharts.com:443 And let us know what symbol you notice a problem with and when and the time zone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-02 21:36:05] |
| austintradez91 - Posts: 3 |
|
I will try the global settings and see if it makes a difference. The symbol I have been using is ES. And time zone is CST. Thanks, |
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