Support Board
Date/Time: Wed, 23 Sep 2026 14:29:26 +0000
Unable to close a trade
View Count: 26
| [2026-09-23 11:57:36] |
| User747205 - Posts: 3 |
|
Hello, I ran into a problem with the last trade I made on September 23. I couldn’t stop it. I finally managed to stop the trade by deleting the "Global Profit/Loss Management" configuration, which had locked the trading without flatten the position, even though the trade should have been flatten before the lock. Could you explain this malfunction to me? It cost me 688 points on the mini DAX while I was trying to figure out what was happening. Best regards. |
| [2026-09-23 14:01:34] |
| John - SC Support - Posts: 47985 |
|
Most likely the system sent the Flatten command as set to do so in your "Global Profit/Loss Management". But there must have been some kind of issue with your trading service processing that command. The first thing to do is look at the information in your "Trade Service Log". Look for an entry at the time the "Global Profit/Loss Management" would have sent the "Flatten" command to your trading service and see if there is anything in the log related to a problem with the flatten command. If you have restarted your Sierra Chart since this occurred, then the information will no longer be in the Trade Service Log. The other thing to do is look in your "Trade Activity Log" and see if the Flatten command shows in there. There is not much you can get from it, but you want to make sure the system actually issued the command, which it should have. And when you have an issue like this, where you are not able to get Sierra Chart to properly deal with your positions/orders, then you should call your broker and have them close everything out at that time and then figure out what occurred with our software. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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