Support Board
Date/Time: Sat, 07 Nov 2026 15:17:26 +0000
Custom Study Update Issue
View Count: 267
| [2026-09-22 21:31:57] |
| User329685 - Posts: 3 |
|
Hello, I'm having an issue with my custom studies updating. As you can see from the attached document I'm able to receive one of the studies, the "MarketWhispererRecorderV9.dll", but my Paolini_Price_Tracker_V20 is not reloading with updated studies. As you can see in the attached doc, I have an Account Name: Jeff Clark Trading LLC and have update access to 2099. I've saved and shut down my charts, removed the "old" .dll file and restarted my charts only to find that the updated .dll file failed to load leaving me without my studies. Any help you can provide would be appreciated. |
Private File Private File |
| [2026-09-23 14:24:15] |
| John - SC Support - Posts: 48459 |
|
Please restart Sierra Chart. If you do not have any chartbooks set to automatically open, then get us your Message Log prior to opening any chartbooks. If you do have chartbooks automatically opening, then wait for the charts to load and then get us your Message Log. Follow these instructions to get us your Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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