Support Board
Date/Time: Fri, 06 Nov 2026 01:37:06 +0000
Add Additional Symbol Issue, Gray Bars
View Count: 222
| [2026-09-22 00:00:44] |
| Asad1939 - Posts: 21 |
|
Hi I'm trying to add the TICK-NYSE statistic to my chart using the Add Additional Symbol Study. However when I do this I only see gray bars - see attached. There doesn't seem to be an issue with the data, because I can open a new chart and view the TICK-NYSE. Could you help diagnose the issue please? Thanks |
 add_additional_symbol_issue.png / V - Attached On 2026-09-21 23:57:02 UTC - Size: 57.15 KB - 57 views nyse_tick_chart.png / V - Attached On 2026-09-21 23:58:10 UTC - Size: 76.27 KB - 53 views study_settings.png / V - Attached On 2026-09-22 00:00:14 UTC - Size: 55.33 KB - 48 views |
| [2026-09-22 14:39:13] |
| John - SC Support - Posts: 48449 |
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There is something wrong with the scaling for some reason. We do not know why. Please make sure the scaling is set to "Automatic" for the region with the "Add Additional Symbol" and then reset the scale. Hopefully that will fix it. Refer to the following: Chart Scale and Scale Adjusting: Automatic (Scale Range) Chart Scale and Scale Adjusting: Resetting the Scale For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-22 16:18:27] |
| Asad1939 - Posts: 21 |
|
simple! that worked, thanks |
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