Support Board
Date/Time: Fri, 30 Oct 2026 17:41:41 +0000
Rollover Caused Candlesticks to Disapear
View Count: 206
| [2026-09-15 03:07:10] |
| User587551 - Posts: 9 |
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Greetings Support, I wasn't able to find an article on this so thought I'd start a new ticket: I just performed the symbol rollover on all the charts (plus the chart drawings), the funny thing is, all the charts are fine EXCEPT for 2 of them (Happen to be the Daily and 4 hr charts). Those 2 charts aren't showing any candlesticks, but the drawings have rolled over fine. Why could this be? The days to load for intraday data didn't change during the rollover Thanks |
| [2026-09-15 14:36:31] |
| John - SC Support - Posts: 48369 |
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The first thing to check is that this is not a scaling issue. Make sure the scale is set to "Automatic" and then reset the scales. Refer to the following: Chart Scale and Scale Adjusting: Automatic (Scale Range) Chart Scale and Scale Adjusting: Resetting the Scale If the above does not resolve it, then please get us an image of the entire window that contains the chart. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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