Support Board
Date/Time: Mon, 14 Sep 2026 22:46:42 +0000
Chart Scale Desynchronization — Current Price Not Aligning With Visible Bars (NQU26_FUT_CME)
View Count: 16
| [2026-09-14 18:26:34] |
| User500 - Posts: 1 |
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Hi Support Team, I am experiencing a persistent display issue on my chart for NQU26_FUT_CME (Chart 2939, Teton CME Routing). The current price level and the most recent bars are visually disconnected—the candle appears at the top of the chart while the price scale shows a significantly lower value, as if the price axis and plotted data are out of sync. Troubleshooting steps already attempted without success: - Confirmed "Scale Range: Automatic" is enabled - Used Reset, Reset and Lock, and Reset Bar Size/Spacing/Scale - Verified "Auto Scale" settings from the right-click scale menu - Checked Symbol Settings for mismatched multipliers Additional context: - This occurs specifically on the NQ futures contract while connected via Teton/Denali. - The issue persists after switching between contract months (e.g., NQH27 to NQU26). - The data feed status in the title bar shows "DF:93656 ST:3, 3". Could you please help identify whether this is a symbol mapping issue, a data feed synchronization problem, or a display bug? Let me know if there are specific settings I should check or logs I can provide to help diagnose the issue Thank you for your time and support. Best regards, Wally |
| [2026-09-14 18:26:53] |
| John - SC Support - Posts: 47889 |
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Please get us an image of what you are seeing by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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