Support Board
Date/Time: Wed, 07 Oct 2026 13:12:50 +0000
Rithmic Direct - DTC: “Permission denied” on both standard and ARM versions
View Count: 190
| [2026-09-13 09:35:30] |
| Isma.Sesay - Posts: 11 |
|
Hello, I am currently unable to connect Sierra Chart to my Rithmic account. The error message is: “Connection error message from service: Rithmic Direct - DTC | Logon error received from server: permission denied.” The important point is that this issue is occurring on both Sierra Chart versions: the standard Windows version, which was working correctly until recently; the ARM version, which I also tested separately. I have already performed the following checks: Completely shut down Sierra Chart, Windows, and Parallels before retrying. Made sure only one Sierra Chart instance was running. Manually deleted and re-entered my Rithmic Trading Username and Password, without copy/paste. Confirmed that Market Data Username/Password and Historical Data Username/Password are blank. I am using Rithmic Direct - DTC [trading]. Server selected: LucidTrading-Chicago Area-Non-Aggregated. I have already signed all required Rithmic agreements/documents and I do not currently see any new agreement pending. The same Rithmic account and Sierra Chart configuration were working correctly before this issue started. I have also opened a support ticket with Lucid Trading so they can verify the account permissions/entitlements on the Rithmic side. Could you please confirm whether there is anything on the Sierra Chart side that could cause this specific “permission denied” response, or whether this message indicates that the connection is being rejected directly by the Rithmic server/account permissions? If useful, I can also provide the Message Log / Trade Service Log and screenshots of my Data/Trade Service Settings. Thank you. |
| [2026-09-13 12:28:36] |
| Sierra_Chart Engineering - Posts: 25093 |
|
Yes: or whether this message indicates that the connection is being rejected directly by the Rithmic server/account permissions?
This rules out a username or password issue assuming what you have entered is correct which we would not know: Manually deleted and re-entered my Rithmic Trading Username and Password, without copy/paste. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-13 23:17:57] |
| Isma.Sesay - Posts: 11 |
|
i re entered with my trading username and no copy paste... i could only watch the graphs on replay..but non in live... no connection with the same issue and eror |
| [2026-09-14 00:49:31] |
| Sierra_Chart Engineering - Posts: 25093 |
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Your trading service will need to help you with the issue. The Rithmic system is providing the rejection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 15:08:34] |
| John - SC Support - Posts: 48127 |
|
Also refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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