Support Board
Date/Time: Fri, 11 Sep 2026 21:37:14 +0000
not connecting
View Count: 28
| [2026-09-11 18:46:11] |
| Fadi90 - Posts: 9 |
|
hello, Sierra Chart is not connecting to the data feed at all. It shows “Not Connected” and sometimes becomes “Not Responding.” I lowered the historical data days, updated Sierra Chart to the latest version, and restarted it, but the issue remains. It was working normally before. |
| [2026-09-11 19:59:56] |
| John - SC Support - Posts: 47853 |
|
Your Sierra Chart account expired today, just after midnight on September 11, 2026 in UTC time. Your account is set to renew to Package 11 for 1 month, and you currently have a Services Surplus balance of $40.50. As soon as you add at least $6.00 to your account, then it will automatically renew to this package. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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