Support Board
Date/Time: Thu, 10 Sep 2026 15:58:48 +0000
Denali / Rithmic question
View Count: 37
| [2026-09-10 13:49:51] |
| cuckiecheese - Posts: 119 |
|
If I have the denali feed service and data through sierrachart, but i'm connected to a rithmic account, when i'm streaming market data on the chart, which feed is it coming from? I'm getting a historical download error "logon: permission denied" and want to figure out where it's coming from
|
| [2026-09-10 14:12:21] |
| cuckiecheese - Posts: 119 |
|
ok i've turned off market data and historical data from rithmic, now i'm not getting anything from my denali feed, can i have someone check on the status of my feed? my sierra account looks like it doesn't require any action
|
| [2026-09-10 14:20:31] |
| cuckiecheese - Posts: 119 |
|
I'm getting a Teton CME Routing error "no trade account assigned" but i checked w my broker and the account is fine on their end, i'm not sure whats going on w this one? This instance is sierrachart denali+teton thru edgeclear.
|
| [2026-09-10 14:50:00] |
| John - SC Support - Posts: 47832 |
|
If I have the denali feed service and data through sierrachart, but i'm connected to a rithmic account, when i'm streaming market data on the chart, which feed is it coming from?
If you have the following setup properly, then you will get the data from our Denali Exchange Data Feed: - Exchange(s) active with the Denali Exchange Data Feed - "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds" set to "Yes" - For the CME Group data, your "Verified Until" date must be in the future When the above are met, you will get the data from our Denali Exchange Data Feed and you will seee an "[M]" indicator after the symbol in the Chart Header (if you have the Symbol displayed in there). Refer to the following: Chart Data and Chart Data Files: The Meaning of the [M] Designation after a Symbol I'm getting a historical download error "logon: permission denied" and want to figure out where it's coming from
Part of the reason for this is that your "Verified Until" date is showing as "August 15, 2026", so you are not able to get the real-time data from our Denali Exchange Data Feed for the CME Group. Therefore, the system is trying to get the data from Rithmic. The other part of this is the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure ok i've turned off market data and historical data from rithmic, now i'm not getting anything from my denali feed, can i have someone check on the status of my feed?
Your "Verified Until" date is in the past as noted above. I'm getting a Teton CME Routing error "no trade account assigned" but i checked w my broker and the account is fine on their end, i'm not sure whats going on w this one?
The first thing to check is that you have your "Clearing Firm" set correctly in your "Global Settings >> Data/Trade Service Settings >> Main Settings". If that is set correctly for your setup, then you need to check with your broker again. If they insist that your Teton account is fine and is still valid, then let us know and we will have to do some digging to see what might be occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: