Support Board
Date/Time: Fri, 04 Sep 2026 14:00:54 +0000
No Denali Data with Rithmic Server but have with AMP server
View Count: 19
| [2026-09-04 13:11:42] |
| DualADX - Posts: 41 |
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Suddenly real time data and historical data is not loading when I am connected to Rithmic Direct / Apex server. Last data I have is to 17:00:00 on Sept 1st. In Data/Trade Service Settings / Allow Support for Sierra Chart Data Feeds is set to Yes. I haven't changed anything except I may have updated to version 2930. Not sure when I did that or what version I was at prior. Rithmic will receive orders because I tested this with entering a Sell Stop Order away from the market and the order shows up on a third party copier: so I am connected to Rithmic Order Routing. The issue seems to be with the Sierra Denali Data Feed when logged in to Rithmic Order routing because when I login to my AMP account on the same platform everything works fine. On my Dashboard Denali is Active. Any suggestions?
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| [2026-09-04 13:40:08] |
| John - SC Support - Posts: 47784 |
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The exchanges that you had active in August did not automatically renew on September 1, 2026, as you had changed your package in August to one of the "Base" packages. Since those packages do not support data from our Denali Exchange Data Feed, those exchanges were deactivated at that time. You did continue to get the data through the end of August. You can activate the exchanges for which you need real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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