Support Board
Date/Time: Sun, 11 May 2025 19:41:00 +0000
Purchased additional month and got this message explaining why I can't connect.
View Count: 926
| [2014-11-05 11:03:03] |
| User22574 - Posts: 2 |
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Software version: 1202 | 2014-11-05 05:58:21 Usage end date: 2014-12-06 | 2014-11-05 05:58:21 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-05 05:58:21 Active service: CQG Trading | 2014-11-05 05:58:21 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-11-05 05:58:21 2014-11-05 05:58:21 Local computer clock time | 2014-11-05 05:58:21 2014-11-05 10:58:21 GMT time | 2014-11-05 05:58:21 2014-11-05 05:58:21 Time zone adjusted time | 2014-11-05 05:58:21 Time difference to server time: 1 seconds. | 2014-11-05 05:58:21 Program path: C:\SierraChart\ | 2014-11-05 05:58:21 Data Files path: C:\SierraChart\Data\ | 2014-11-05 05:58:21 OS Version Number: 6.1 | 2014-11-05 05:58:21 Locale Information: English_United States.1252 | 2014-11-05 05:58:21 Checking for new symbol settings for cqg | 2014-11-05 05:58:21 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-11-05 05:58:21 HTTP connection to www.sierrachart.com:80 (1260) | Connected. | 2014-11-05 05:58:22 Symbol settings are up-to-date for cqg | 2014-11-05 05:58:22 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-05 05:58:26 * HTTP connection to www.sierrachart.com:80 (1260) | Closed. No error. | 2014-11-05 05:58:27 HTTP connection to www.sierrachart.com:80 (1260) | Shutdown and closed. | 2014-11-05 05:58:27 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-05 06:00:01 * |
| [2014-11-05 11:05:24] |
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You purchased package 2 which does not support services other than Bitcoin services. We have changed your service package to 1. Restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-05 11:05:49
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