Support Board
Date/Time: Fri, 16 Oct 2026 20:26:12 +0000
j'arrive pas à me connecter.
View Count: 153
| [2026-09-01 11:27:43] |
| Quinteros - Posts: 2 |
|
Bonjour, Je n'arrive pas à me connecter au service "Rithmic Direct - DTC" depuis Sierra Chart. J'obtiens systématiquement l'erreur suivante lors de la tentative de logon : "Rithmic Direct - DTC | Logon error received from server: permission denied" J'ai contacté mon broker (Apex Trader Funding / Rithmic) qui me confirme que tout est correctement configuré et activé de leur côté pour ce compte, et me renvoie vers vous pour investiguer plus loin. Vérifications déjà effectuées de mon côté : - Aucune autre session Rithmic active en parallèle (R Trader Pro fermé et vérifié via le Gestionnaire des tâches avant chaque tentative) - Les agréments Rithmic sont acceptés (Market Data Subscription Agreement + Self-Certification Non-Professional) - R Trader Pro se connecte normalement avec les mêmes identifiants Ma configuration actuelle dans Sierra Chart : - Service : Rithmic Direct - DTC - Server : Rithmic 01-Chicago Area (testé en version Aggregated et Non-Aggregated) - Trading Username / Market Data Username : APEX-658840 Pouvez-vous m'aider à identifier ce qui bloque la connexion ? Y a-t-il un paramètre spécifique à vérifier, ou une étape de configuration propre à Sierra Chart que j'aurais pu manquer ? Merci d'avance pour votre aide. Cordialement, Angel Quinteros |
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| [2026-09-01 16:15:09] |
| John - SC Support - Posts: 48237 |
|
From Google Translate: Hello,
I am unable to connect to the "Rithmic Direct - DTC" service from Sierra Chart. I consistently receive the following error when attempting to log in: "Rithmic Direct - DTC | Logon error received from server: permission denied" I contacted my broker (Apex Trader Funding / Rithmic), and they confirmed that everything is correctly configured and enabled on their end for this account; they referred me to you for further investigation. Checks already performed on my end: - No other active Rithmic sessions running simultaneously (R Trader Pro closed and verified via Task Manager before each attempt) - Rithmic agreements accepted (Market Data Subscription Agreement + Self-Certification Non-Professional) - R Trader Pro connects normally using the same credentials My current configuration in Sierra Chart: - Service: Rithmic Direct - DTC - Server: Rithmic 01-Chicago Area (tested both Aggregated and Non-Aggregated versions) - Trading Username / Market Data Username: APEX-658840 Can you help me identify what is blocking the connection? Is there a specific setting to check, or a Sierra Chart-specific configuration step I might have missed? Thank you in advance for your help. Best regards, Angel Quinteros Refer to the following for everything we know about the "Permission Denied" error from Rithmic: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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