Support Board
Date/Time: Sun, 11 May 2025 19:22:22 +0000
Can't connect to broker
View Count: 1209
| [2014-11-05 04:18:14] |
| rhovega - Posts: 279 |
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Please help. Sierra is unable to connect to my broker. Nothing changed in the last four hours since last connection. I get the following error message: Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-11-04 23:12:44 Starting TWS auto-login thread. | 2014-11-04 23:12:47 TWS auto-login thread ending. | 2014-11-04 23:12:47 Starting TWS auto-login thread. | 2014-11-04 23:12:51 TWS auto-login thread ending. | 2014-11-04 23:12:52 Starting TWS auto-login thread. | 2014-11-04 23:12:55 TWS auto-login thread ending. | 2014-11-04 23:12:56 Starting TWS auto-login thread. | 2014-11-04 23:12:59 TWS auto-login thread ending. | 2014-11-04 23:13:00 Starting TWS auto-login thread. | 2014-11-04 23:13:03 TWS auto-login thread ending. | 2014-11-04 23:13:04 Starting TWS auto-login thread. | 2014-11-04 23:13:07 TWS auto-login thread ending. | 2014-11-04 23:13:08 Starting TWS auto-login thread. | 2014-11-04 23:13:11 TWS auto-login thread ending. | 2014-11-04 23:13:12 Starting TWS auto-login thread. | 2014-11-04 23:13:15 TWS auto-login thread ending. | 2014-11-04 23:13:16 Starting TWS auto-login thread. | 2014-11-04 23:13:19 TWS auto-login thread ending. | 2014-11-04 23:13:20 Starting TWS auto-login thread. | 2014-11-04 23:13:23 TWS auto-login thread ending. | 2014-11-04 23:13:24 Starting TWS auto-login thread. | 2014-11-04 23:13:27 TWS auto-login thread ending. | 2014-11-04 23:13:28 Starting TWS auto-login thread. | 2014-11-04 23:13:31 TWS auto-login thread ending. | 2014-11-04 23:13:32 Starting TWS auto-login thread. | 2014-11-04 23:13:35 TWS auto-login thread ending. | 2014-11-04 23:13:36 Socket (2240) | Error received in OnConnect while connecting. Windows error code 10038: An operation was attempted on something that is not a socket. | 2014-11-04 23:13:39 Socket (2240) | Shutdown and closed. | 2014-11-04 23:13:39 Interactive Brokers | Failed to connect to the data and trade server. | 2014-11-04 23:13:39 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2014-11-04 23:13:39 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-04 23:13:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-04 23:13:39 Thank you |
| [2014-11-05 04:57:03] |
| rhovega - Posts: 279 |
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Please note I just migrated my trading station to a new computer. Connection still works fine on the older computer. On the new one I get this problem. Although the connection on the new one was also working only a few hours ago. The only change in the system since last time it worked has been the installation of Comodo and Avast, both of which are disabled now. Would you know what could be the problem? |
| [2014-11-05 11:03:15] |
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We recommend uninstalling Comodo and Avast and restarting your computer. We do not help with networking problems beyond offering this kind of guidance. This is the relevant error message: Socket (2240) | Error received in OnConnect while connecting. Windows error code 10038: An operation was attempted on something that is not a socket. | 2014-11-04 23:13:39 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-05 11:03:38
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| [2014-11-05 13:56:01] |
| rhovega - Posts: 279 |
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For the record uninstalling Comodo solved the problem. Interestingly having Comodo disabled was not enough. Thank you. |
| [2014-11-05 17:22:15] |
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Interestingly having Comodo disabled was not enough. Yes. We know that. We learned that about 10 years ago and it continues to remain true.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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