Support Board
Date/Time: Sat, 10 Oct 2026 01:02:35 +0000
issue while updating ARM version of Sierra Chart
View Count: 250
| [2026-08-25 11:56:47] |
| Chris32 - Posts: 81 |
|
Hello SC team here is the issue I encounter : Running the ARM executable - Help> Download current version - Run Program after Install Complete option is selected - Install then the current version gets successfully installed but instead of having the new ARM executable launched after clicking Close, nothing comes up. So I launch it manually and SC starts. But I notice that SierraChart_64.exe is launched as a background process and stays there consuming resources unless it is killed manually. |
| [2026-08-25 14:59:19] |
| John - SC Support - Posts: 48169 |
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How are you starting the new ARM version? Are you certain that the ARM version is being started and not the standard _64 executable? What happens when you stop the SierraChart_64.exe process? Does this impact the running Sierra Chart at all? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-25 16:16:51] |
| Chris32 - Posts: 81 |
|
I have a shortcut to C:\SierraChart\SierraChart_ARM64.exe that I use to start the ARM version. I can see in the task manager (processes) that it does indeed start SierraChart_ARM64.exe. I can also see that SierraChart_64.exe appears as a background process from the moment I click Close. Stopping the SierraChart_64.exe process doesn't do anything visible at all, doesn't impact my ARM instance. |
| [2026-08-26 00:56:19] |
| Sierra_Chart Engineering - Posts: 25123 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-26 01:19:04] |
| Sierra_Chart Engineering - Posts: 25123 |
|
This will be resolved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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