Support Board
Date/Time: Sun, 06 Sep 2026 14:48:07 +0000
Lmax market depth
View Count: 226
| [2026-08-24 19:34:51] |
| User21223 - Posts: 97 |
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Invalid input data from LMAX.
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| [2026-08-24 19:51:29] |
| John - SC Support - Posts: 47793 |
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We need more information on what exactly you are referring to and what is occurring.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-24 20:57:19] |
| User21223 - Posts: 97 |
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I downloaded the latest versions. The data now displays correctly. Now the problem is with connecting to Excel via SC Excel Cht AddIn study T29-SCExcel.scsf_t29_cht. Excel displays the same zero values. |
| [2026-08-24 21:19:55] |
| John - SC Support - Posts: 47793 |
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The study you reference is not ours. We can not help with third party studies. You would need to talk to the developer of the study.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-31 05:39:53] |
| User21223 - Posts: 97 |
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Market data is incorrect again. For example, the EUR/USD symbol, please check. Market depth is incorrect.
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| [2026-08-31 05:49:19] |
| Sierra_Chart Engineering - Posts: 24779 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-31 05:56:02] |
| Sierra_Chart Engineering - Posts: 24779 |
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We apologize for this issue. This was an error on our side with updated Symbol Settings. It should now be resolved. Please let us know if the market depth looks correct now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-31 05:56:10
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| [2026-08-31 06:31:35] |
| Sierra_Chart Engineering - Posts: 24779 |
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One additional thing occurred to us. Follow these instructions as well: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-31 06:46:51] |
| User21223 - Posts: 97 |
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Everything is correct.
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| [2026-09-02 16:09:40] |
| User21223 - Posts: 97 |
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Again, market data and market depth are lacking. This time for Symbol GDAXIm, SPXm |
| [2026-09-02 17:41:33] |
| Sierra_Chart Engineering - Posts: 24779 |
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We see what has happened. LMAX has changed symbols. So there are different symbols for these. We did a comprehensive symbol update from LMAX and that is what led to the problem previously due to a issue with the value format which has now been fixed. You can see the current symbol list here: https://assets.lmaxstatic.com/csv/LMAXGlobal-uk-Instruments-LD4.csv Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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