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Date/Time: Wed, 26 Jan 2022 05:52:05 +0000



I am unable to get data.

View Count: 1005

[2013-05-15 16:09:42]
waynegr - Posts: 8
Hello,

I paid to use Sierra Charts. I am trying to connect to my TransAct AT demo account for data. Yet, I continually get failed connection attempt after failed connection attempt.


Connecting to TransAct... | 2013-05-15 12:03:03
Unable to connect to TransAct (Validate User). TransAct error: (57) This VendorID is Disabled | 2013-05-15 12:03:04
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button. | 2013-05-15 12:03:04
Disconnecting from TransAct... | 2013-05-15 12:03:04
Disconnected from TransAct | 2013-05-15 12:03:04
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. To cancel, select File >> Disconnect on the menu. | 2013-05-15 12:03:04


Please Help. I am very anxious to start using Sierra Charts again.

Thanks, Garrett
[2013-05-15 16:27:08]
Sierra Chart Engineering - Posts: 100044
Please update Sierra Chart to the latest version by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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