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Date/Time: Sat, 08 Aug 2026 00:14:16 +0000



[User Discussion] - Gaps in historical depth data

View Count: 52

[2026-08-07 20:23:46]
Anthony1113985 - Posts: 2
Hello, I'm new to Sierra. I'm trying to download market depth and I'm getting strange gaps in the data. I'm including my chartbook, the message log, and a screenshot. Ive tried right clicking and downloading the depth data on both charts in this chartbook
Thank you
Date Time Of Last Edit: 2026-08-07 20:25:02
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[2026-08-07 21:32:07]
John - SC Support - Posts: 47509
Please go through the items at the following link to make sure you have everything setup to get the historical market depth data:
Market Depth Historical Graph: Downloading Of Historical Market Depth Data

Once everything is properly setup, then follow the instructions at Step #8 to force a download from where you are missing data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2026-08-07 23:56:27]
Anthony1113985 - Posts: 2
Thank you, I went through the items at the link He's supplied I completed through step number 1-10 exactly. Im still not downloading all the data i want in this chart, ive included screenshots and message Log. I also created a simple ESM6 chart an still cant backload load the depth data.
Thank you
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imageScreenshot 2026-08-07 193129.png / V - Attached On 2026-08-07 23:32:02 UTC - Size: 85.95 KB - 0 views

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