Support Board
Date/Time: Thu, 05 Nov 2026 22:02:15 +0000
2933v DOM. NQ tick compression. Visual bug?
View Count: 677
| [2026-08-05 11:42:52] |
| dikii_tapok - Posts: 8 |
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Dear support team, Hope you are well. After I updated from 2913 version to the latest, NQ DOM seems to be bugged. Could you please advise how to compress NQ DOM to 2 ticks so that recent bid/ask, pull stack and so on would be properly compressed? What I have done previously and now this approach does not work. 1. Chart -> Chart settings -> Market Depth -> Market Depth Increment combine set to 2 2. Chart -> Chart settings -> Scale (button) -> scale increment = 0.5 3. Chart -> Chart settings -> Symbol -> Tick size = 0.25 Now with these settings it's visually bugged. |
| [2026-08-05 13:10:28] |
| John - SC Support - Posts: 48449 |
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What you are doing is the proper solution. Make sure you also have the setting for "Chart >> Chart Settings >> Market Depth >> Apply Combine Increment in Ticks to Other Market Data Columns". Refer to the following: Chart Settings: Apply Combine Increment in Ticks to Other Market Data Columns (Chart >> Chart Settings >> Market Depth menu) If you are still having a problem, then please get us an image an explain what is not showing correctly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 02:31:05] |
| Aloy - Posts: 4 |
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Hi John, I am also facing similar issues with compressing the DOM. My settings are the same as his and I have applied Yes to Apply Combine Increment in Ticks to Other Market Data Columns. However, the recent bid/ask columns looks off and noticed that the pull/stack column tend to stack above one another at the same price 1. Chart -> Chart settings -> Market Depth -> Market Depth Increment combine set to 2 2. Chart -> Chart settings -> Scale (button) -> scale increment = 0.5 3. Chart -> Chart settings -> Symbol -> Tick size = 0.25 |
 Screenshot 2026-09-14.png / V - Attached On 2026-09-14 02:25:49 UTC - Size: 103.88 KB - 73 views |
| [2026-09-14 15:13:57] |
| John - SC Support - Posts: 48449 |
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What is the column where you have the information circled and there is a value of 1 in an odd position?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 20:06:07] |
| Aloy - Posts: 4 |
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Its a pull stack column. I have only put to show the stacking of market depth. I think the value of 1 in the pull stack column 29364.75. Would you recommend that I change Chart -> Chart settings -> Symbol -> Tick size = 0.25 to 0.5 instead? Date Time Of Last Edit: 2026-09-14 21:18:02
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| [2026-09-14 23:27:06] |
| Sierra_Chart Engineering - Posts: 25388 |
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There is some reason for this.: However, the recent bid/ask columns looks off and noticed that the pull/stack column tend to stack above one another at the same price
This is only at the very top of the values, by the last trade price. Probably to prevent an overlap with the other side (ask or bid), that potentially can occur when combining levels. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-14 23:27:25
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| [2026-09-15 00:14:35] |
| Aloy - Posts: 4 |
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Are there any fix for this?
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| [2026-09-15 01:39:55] |
| Sierra_Chart Engineering - Posts: 25388 |
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No. This is by design. Also it needs to be understood that mathematically, it is 100% impossible to prevent overlap when combining price levels, at the point where bid and ask prices are side-by-side each other.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-15 05:03:53
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| [2026-10-06 09:59:55] |
| dikii_tapok - Posts: 8 |
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Dear support team, I guess miscommunication between people who try to describe what they want and what they have Screenshot attached is what we get when we follow instructions. Videolink is what people ask how to replicate in current builds (it was possible in earlier ones) https://www.youtube.com/watch?v=xmwQ9guyvtQ&t from my side I can confirm, when downloading random older build and following your instructions, we receive what we can see on the video. But not now. |
| iScreen Shoter - 20261006125450763.png / V - Attached On 2026-10-06 09:55:07 UTC - Size: 166.2 KB - 54 views Private File |
| [2026-10-06 15:43:28] |
| John - SC Support - Posts: 48449 |
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We are not understanding what you are trying to point out. In particular, the image you provided and the video look exactly the same to us. We need more information on what exactly is different that you are referencing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-09 21:39:10] |
| User261655 - Posts: 55 |
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Dear support team, I guess miscommunication between people who try to describe what they want and what they have
Screenshot attached is what we get when we follow instructions. Videolink is what people ask how to replicate in current builds (it was possible in earlier ones) https://www.youtube.com/watch?v=xmwQ9guyvtQ&t from my side I can confirm, when downloading random older build and following your instructions, we receive what we can see on the video. But not now. Are you talking about how your screenshot's bid/ask and pull/stack bars are thin, compared to the video's thick bars with no gap? That's the only difference I see, aside from the colors. If so, there's a setting under Global Trade Settings for that. v. 2889: Recent Bid/Ask Not Showing When NQ Tick Size Is Changed | Post: 444451 |
| [2026-10-09 22:08:31] |
| dikii_tapok - Posts: 8 |
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Are you talking about how your screenshot's bid/ask and pull/stack bars are thin, compared to the video's thick bars with no gap? That's the only difference I see, aside from the colors.
If so, there's a setting under Global Trade Settings for that. v. 2889: Recent Bid/Ask Not Showing When NQ Tick Size Is Changed | Post: 444451 Exactly! Will try later, thank you! |
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