Support Board
Date/Time: Tue, 15 Sep 2026 09:04:21 +0000
My acount disconnected even though my renewal was not until 2 weeks from now?
View Count: 206
| [2026-08-01 03:25:32] |
| User370531 - Posts: 65 |
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I check my sierra chart once a week on Fridays. Last Friday, I had a warning message that I didn't have enough funds to renew on the next renewal date in mid August. I ignored it thinking I had time. However today, I check it and there was a message (probably old at this point) that said I only had 2 hours of time left. I don't know when the message came but it was at least days ago, because I could see that trades I would have expected to happen did not happen. What happened here and what can I do to avoid it in the future?
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| [2026-08-03 01:42:30] |
| Sierra_Chart Engineering - Posts: 24870 |
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At this time we see your Sierra Chart account has 30 days of usage time so no current problem. If the usage time you paid for is not being recognized by Sierra Chart, then restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-03 01:42:54
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