Support Board
Date/Time: Fri, 31 Jul 2026 15:47:31 +0000
[User Discussion] - With all the prequisites completed i still have the delayed data from Sierra chart.
View Count: 11
| [2026-07-31 14:22:23] |
| User533237 - Posts: 1 |
|
With all the prequisites completed i still have the delayed data from Sierra chart. I have all the necessary services active. IB terminal install and loaded with funds. But still i am getting only delayed data. Here is the log. 2026-07-31 14:19:28.035 | Trade activity files set size: 58 2026-07-31 14:19:28.179 | Reading Internal Order ID file. 2026-07-31 14:19:28.204 | Reading Trade Orders file. 2026-07-31 14:19:28.204 | Reading Trade Positions file. 2026-07-31 14:19:28.204 | Reading Trade Account Data files. 2026-07-31 14:19:28.218 | Software version: 2891 64-bit 2026-07-31 14:19:28.218 | Safe Mode enabled 2026-07-31 14:19:28.218 | Primary Thread ID: 25972 2026-07-31 14:19:28.218 | Usage end date: 2026-10-31 2026-07-31 14:19:28.218 | Enabled for: Advanced Features 2. 2026-07-31 14:19:28.218 | Enabled for: Sierra Chart Historical Data Service. 2026-07-31 14:19:28.218 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-31 14:19:28.218 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-31 14:19:28.218 | Enabled for exchange2: CME 2026-07-31 14:19:28.218 | Allow Support for Sierra Chart Data Feeds is disabled. 2026-07-31 14:19:28.218 | Current selected Data/Trading service: SC Data 2026-07-31 14:19:28.218 | Custom symbol settings values: enabled 2026-07-31 14:19:28.218 | Chart Update Interval: 400 2026-07-31 14:19:28.218 | Intraday Data Storage Time Unit: 0 2026-07-31 14:19:28.218 | Time Zone: +00:00:00 (UTC+00) 2026-07-31 14:19:28.218 | 2026-07-31 14:19:28 Local computer time in UTC 2026-07-31 14:19:28.218 | 2026-07-31 14:19:28 Local computer time in SC Time Zone 2026-07-31 14:19:28.218 | 2026-07-31 14:19:25 Server time in UTC 2026-07-31 14:19:28.218 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-07-31 14:19:28.218 | Program path: C:\SierraChart\ 2026-07-31 14:19:28.218 | Data Files path: C:\SierraChart\Data\ 2026-07-31 14:19:28.219 | OS Version Number: 10.0 2026-07-31 14:19:28.219 | Locale Setting: C 2026-07-31 14:19:28.219 | Crash reporter started: true 2026-07-31 14:19:28.219 | 2026-07-31 14:19:28.308 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-07-31 14:19:28.310 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-07-31 14:19:28.575 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-07-31 14:19:28.575 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-07-31 14:19:29.069 | Received 5 login tokens. 2026-07-31 14:19:29.433 | Symbol settings MD5 received. Request ID: 1. 2026-07-31 14:19:29.433 | Symbol settings are up-to-date for scdataallservices. 2026-07-31 14:19:30.828 | Requested user files to download. 2026-07-31 14:19:32.839 | 2026-07-31 14:19:32.840 | SC Data | Connection to server complete. 2026-07-31 14:19:32.840 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-07-31 14:19:36.050 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-07-31 14:19:36.085 | ESU26-CME 5 Min #1 | Reloading chart. 2026-07-31 14:19:36.120 | ESU26-CME 5 Min #2 | Reloading chart. 2026-07-31 14:19:36.166 | ESU26-CME 20 Sec #3 | Reloading chart. 2026-07-31 14:19:36.217 | ESU26-CME 1 Min #4 | Reloading chart. 2026-07-31 14:19:36.912 | Mapping ESU26-CME to ESU26. Service code: cme 2026-07-31 14:19:36.912 | Using symbol data fast lookup vector 2026-07-31 14:19:36.912 | Delayed Data Feed | Starting real-time market data updates for: ESU26-CME (ESU26). ID: 1 Service code: cme 2026-07-31 14:19:36.917 | Delayed Data Feed | Connecting to the server ds7-2.sierracharts.com. Port 10043 2026-07-31 14:19:36.917 | Delayed Data Feed | Requesting security definition data for: ESU26-CME (ESU26). ID: 1 2026-07-31 14:19:36.917 | Requesting market depth updates for: ESU26-CME if supported. NumLevels=100 2026-07-31 14:19:36.917 | Starting DelayedDownloadMonitoringTimer 2026-07-31 14:19:36.917 | Starting HDTimeoutTimer 2026-07-31 14:19:36.919 | Added historical Intraday data request for ESU26-CME to the queue. 2026-07-31 14:19:36.920 | Intraday data recording state for symbol ESU26-CME is set to download 'Pending'. 2026-07-31 14:19:36.923 | Triggering next historical data download in queue. 2026-07-31 14:19:36.924 | Delaying start of download for ESU26-CME. 2026-07-31 14:19:37.383 | DTC Client socket (1) | Creating socket. 2026-07-31 14:19:37.383 | DTC Client socket (1) | New receive buffer size: 0 2026-07-31 14:19:37.383 | DTC Client socket (1) | Connecting to IP: 69.39.70.254. 2026-07-31 14:19:37.648 | Delayed Data Feed | Network connection to server complete. 2026-07-31 14:19:37.648 | Delayed Data Feed | Starting socket receive thread. 2026-07-31 14:19:37.648 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-07-31 14:19:37.931 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-07-31 14:19:37.931 | Delayed Data Feed | Sending logon request message. 2026-07-31 14:19:38.582 | Delayed Data Feed | Received logon response. 2026-07-31 14:19:38.582 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-07-31 14:19:38.582 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-07-31 14:19:38.582 | Delayed Data Feed | Successfully connected. 2026-07-31 14:19:38.582 | Delayed Data Feed | Trading is not supported. 2026-07-31 14:19:38.582 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-07-31 14:19:38.582 | Delayed Data Feed | Restarting real-time data updates for symbol: ESU26-CME -> ESU26. Market Depth data restarted. 2026-07-31 14:19:38.931 | Delayed Data Feed | Clearing market depth for ESU26-CME 2026-07-31 14:19:38.932 | Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESU26-CME.2026-07-31.depth 2026-07-31 14:19:38.932 | Delayed Data Feed | Setting external service identifier for symbol ESU26-CME to 42140870 2026-07-31 14:19:38.932 | Delayed Data Feed | Received security definition for symbol ESU26-CME 2026-07-31 14:19:43.959 | HD Request # 1 | Downloading Intraday chart data for ESU26-CME to the file ESU26-CME.scid. Service: cme 2026-07-31 14:19:43.978 | HD Request # 1 | Download start date-time: 2026-07-31 14:14:51.000000. File last date-time: 2026-07-31 14:14:51.151001 2026-07-31 14:19:43.979 | HD Request # 1 | Using server: ds37.sierracharts.com port 10149 2026-07-31 14:19:43.980 | Socket (2) | Creating socket. 2026-07-31 14:19:43.980 | Socket (2) | New receive buffer size: 0 2026-07-31 14:19:43.980 | Socket (2) | Connecting to IP: 4.8.175.92. 2026-07-31 14:19:44.690 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-07-31 14:19:44.690 | HD Request # 1 | Sending historical data logon request message. 2026-07-31 14:19:45.130 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-07-31 14:14:51. Record interval: 0. Symbol: ESU26 2026-07-31 14:19:45.503 | HD Request # 1 | Decompressing data. 2026-07-31 14:19:45.891 | HD Request # 1 | Receiving Intraday data for ESU26-CME starting at 2026-07-31 14:14:51.007000 2026-07-31 14:19:46.366 | Loading market depth data. 2026-07-31 14:19:46.993 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-07-31 14:14:51.320000. 2026-07-31 14:19:47.337 | Socket (2) | CloseSocket call. 2026-07-31 14:19:47.337 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-07-31 14:19:47.338 | Historical data download thread signaled to stop. 2026-07-31 14:19:47.339 | HD Request # 1 | Received 39163 Intraday data records from 2026-07-31 14:14:51.007000 to 2026-07-31 14:19:48.007000 (5.0 minutes. Delay: -0.7 seconds) and wrote 39125 records for ESU26-CME 2026-07-31 14:19:47.364 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-07-31 14:19:48.007000 2026-07-31 14:19:47.364 | HD Request # 1 | Completion time: 4s. 2026-07-31 14:19:47.364 | HD Request # 1 | Intraday data download complete for ESU26-CME. Unique request ID: 1 2026-07-31 14:19:47.364 | Removing historical data download ID 1. 2026-07-31 14:19:47.364 | Real-time Intraday chart data file updates started for ESU26-CME 2026-07-31 14:19:47.364 | Intraday chart data file opened for ESU26-CME 2026-07-31 14:19:47.364 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-07-31 14:19:47.364 | 2026-07-31 14:19:47.364 | No download requests in the queue to start downloads for. 2026-07-31 14:19:47.429 | Opened cached Intraday file: C:\SierraChart\Data\ESU26-CME.scid. Thread ID: 14300 2026-07-31 14:19:47.582 | Loaded depth data records for ESU26-CME 2026-07-30 from 2026-07-30 21:25:09.718000 to 2026-07-31 04:55:13.784000. 2026-07-31 14:19:47.702 | Socket (2) | Socket gracefully closed by remote side. 2026-07-31 14:19:47.702 | Socket (2) | Closed. 2026-07-31 14:19:48.501 | Loaded depth data records for ESU26-CME 2026-07-31 from 2026-07-31 07:17:37.359000 to 2026-07-31 19:37:16.781000. 2026-07-31 14:19:48.526 | ESU26-CME[M] 5 Min #1 | Chart data loading complete. 2026-07-31 14:19:53.859 | ESU26-CME[M] 20 Sec #3 | Chart data loading complete. 2026-07-31 14:19:53.932 | Loading market depth data. 2026-07-31 14:19:54.060 | ESU26-CME[M] 1 Min #4 | Chart data loading complete. 2026-07-31 14:19:54.710 | Loaded depth data records for ESU26-CME 2026-07-30 from 2026-07-30 21:25:09.718000 to 2026-07-31 04:55:13.784000. 2026-07-31 14:19:55.268 | Loaded depth data records for ESU26-CME 2026-07-31 from 2026-07-31 07:17:37.359000 to 2026-07-31 19:37:16.781000. 2026-07-31 14:19:55.295 | ESU26-CME[M] 5 Min #2 | Chart data loading complete. |
 Screenshot 2026-07-31 102056.JPG / V - Attached On 2026-07-31 14:21:56 UTC - Size: 350.08 KB - 2 views |
| [2026-07-31 15:19:04] |
| John - SC Support - Posts: 47412 |
|
The following line in your log gives the clue: Allow Support for Sierra Chart Data Feeds is disabled.
You need set the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to "Yes". Select "OK" to close the Data/Trade Service Settings window and then select "File >> Reconnect". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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