Support Board
Date/Time: Sat, 05 Sep 2026 07:00:54 +0000
Not able to make trades
View Count: 253
| [2026-07-22 03:39:24] |
| User553639 - Posts: 3 |
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I am having issues executing a trade. I have already called my broker, they stated everything is fine on their side and to reach out to you guys. My broker is AMP, I am using Teton. I have bought Denali data feed through you guys. My account and all the information appears, it's just when I attempt to make a trade, I hear the noise, but then it immediately disappears. I open the trade activity log and get the following information. Attached
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 Screenshot 2026-07-21 at 8.37.54 PM.png / V - Attached On 2026-07-22 03:38:34 UTC - Size: 755.08 KB - 49 views |
| [2026-07-22 06:52:23] |
| Sierra_Chart Engineering - Posts: 24776 |
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We need to see the actual rejection message. Follow these instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-22 18:39:09] |
| User553639 - Posts: 3 |
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2026-07-22 14:34:37.702 | Teton CME Routing | Requesting trade accounts from server. 2026-07-22 14:34:37.721 | TradeActivity files query time: 0.017742 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2026-07-22 14:34:37.760 | Teton CME Routing | Performing query for most recent order fills Date-Time for Trade Account: 189181. 2026-07-22 14:34:37.760 | Teton CME Routing | Performing query for most recent account balances Date-Time for Trade Account: 189181. 2026-07-22 14:34:37.760 | Teton CME Routing | Received 1 accounts from service. 2026-07-22 14:34:37.957 | Teton CME Routing | Requesting Trade Positions data. 2026-07-22 14:34:37.997 | TradeActivity files query time: 0.236874 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2026-07-22 14:34:37.997 | Teton CME Routing | Requesting historical order fills for account 189181. Start Date-Time UTC: 2026-03-20 18:34:37 2026-07-22 14:34:38.070 | TradeActivity files query time: 0.073509 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2026-07-22 14:34:38.070 | Teton CME Routing | Requesting historical account balances for account 189181. Start date-time UTC: 2026-07-22 18:34:33 2026-07-22 14:34:38.115 | Teton CME Routing | Received 0 order fills for account: 189181. 2026-07-22 14:34:38.121 | Teton CME Routing | Received 0 historical account balance updates for account: 189181. 2026-07-22 14:34:46.529 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-07-22 14:34:46.529 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 |
| [2026-07-22 18:49:04] |
| John - SC Support - Posts: 47793 |
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There is nothing showing in the log you have supplied. Please try to make a trade, and if it fails, then get us the log agian following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-22 19:09:33] |
| User553639 - Posts: 3 |
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It actually looks like it is working today. I was attempting to do this in after hours last night. So the log was now empty at this time. If I try again tonight, and get an error, I will make sure to copy the log right after.
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| [2026-07-22 19:46:37] |
| John - SC Support - Posts: 47793 |
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Keep in mind that during the evening the margins typically go up. So if you are having a problem only during the evening hours, then this could be a margin related issue. In which case, you would need to talk to your broker.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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