Support Board
Date/Time: Mon, 13 Jul 2026 23:13:05 +0000
Rithmic order routing not working in Sierra Chart — orders time out, data feed fine
View Count: 28
| [2026-07-13 17:19:26] |
| User136281 - Posts: 2 |
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Sierra Chart (v2922, "Rithmic Direct - DTC") connects and the market-data feed works (live charts). But every order times out: Sierra logs "Trading server did not acknowledge new order — timed out waiting for response from service/exchange server" and internally cancels it. No fills, balance untouched, no positions. Verified with 1-lot MNQU26 market orders. Trade Simulation Mode is OFF, Rithmic Trader Pro is fully closed (no concurrent login), full Sierra restart done. The order-routing / RMS plant is not acknowledging orders for this account via Sierra, while data works.The rithmic app itself works fine, so the issue is in the connection, but just for trading feed. Please advice
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| [2026-07-13 18:30:16] |
| User135243 - Posts: 282 |
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MNQU26 is not a Rithmic-symbol, you've to use MNQU6 go to Edit and there to Translate Symbols To Current Service |
| [2026-07-13 18:40:38] |
| User136281 - Posts: 2 |
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That is such a dimb mistake. Thanks, workss great now
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