Support Board
Date/Time: Sat, 04 Jul 2026 00:07:05 +0000
No Level 2 Data Feed eventhough I have Activate US Equities Consolidated and Nasdaq TotalView
View Count: 9
| [2026-07-03 22:37:21] |
| User275304 - Posts: 1 |
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Service Package: 11 (Integrated Sierra Chart with Advanced Features) Data Feed: Denali Exchange Data Feed Symbol: BOXL_MBO I am attempting to view Market by Order depth data for BOXL using the Denali feed, but my Market Depth window shows all zero values across every row (Bid Price, Bid Qty, Bid Orders, Ask Price, Ask Qty, Ask Orders all display 0.00 / 0). Requesting market depth updates for: boxl_MBO if supported. NumLevels=1400 Denali Data Feed | Clearing market depth for boxl_MBO No error is thrown, but no depth data is ever populated afterward. Per your documentation (Market By Order page), I understand MBO access via Denali is limited to Service Package 12. However, a fellow trader I know is currently on Service Package 11 and is successfully receiving fully populated Level 2 / depth data for a different symbol. Is my colleague's populated depth window showing true Market by Order data, or is it standard aggregated Level 2 depth (price-level, not order-level)? The columns in their screenshot are not fully visible/labeled, so I want to confirm whether this is actually MBO or a different depth type that happens to look similar. If my colleague is genuinely receiving MBO on Package 11 through Denali, why is my account being blocked from the same data on the same package tier? If the discrepancy is because my colleague is receiving depth from a different data feed (e.g., Rithmic, CQG, IB) rather than Denali, can you confirm that Denali specifically enforces the Package 12 requirement for MBO, while other external feeds do not? Is there an account-level entitlement, exchange activation (NASDAQ TotalView, US Equities Consolidated Tape), or symbol subscription step I may be missing that's separate from the Service Package tier itself? What I've already verified/ruled out: Symbol/replay naming is correct (BOXL, not a mismatched ticker) Depth recording files exist locally (BOXL_MBO.scid, BOXL_NQTV.scid) NASDAQ TotalView (_NQTV) depth data is reaching the Denali service correctly for this symbol "Maximum Time and Sales Depth Levels" setting does not affect DOM population (confirmed via your documentation — it only affects Time & Sales total size calculations) Any clarification on the Package 11 vs 12 entitlement for MBO via Denali, or confirmation of what my colleague is actually viewing, would help me determine whether an upgrade is required or whether this is a configuration issue on my end. Thank you, |
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