Support Board
Date/Time: Wed, 01 Jul 2026 13:30:10 +0000
Missing Account Name Reference on €75 Payment
View Count: 18
| [2026-07-01 07:28:41] |
| User109349 - Posts: 1 |
|
Hello, I recently sent a payment of €75 from my bank account to your Sierra Chart account, IBAN: BE22 9674 7826 6647. Unfortunately, I forgot to include my account name/reference in the payment details. Could you please let me know if you are able to identify and credit this payment to my account, or if I need to take further action (e.g., provide proof of payment) to have the funds allocated correctly? If the payment cannot be matched, please advise whether the funds will be returned to my sending account, and if so, what the expected timeframe would be. Thank you for your assistance. Best regard |
| [2026-07-01 09:16:16] |
| Sierra_Chart Engineering - Posts: 24147 |
|
We have the payment. It has your name on it. We are crediting it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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