Support Board
Date/Time: Thu, 13 Aug 2026 01:41:03 +0000
need to cancel my auto payment
View Count: 156
| [2026-06-28 17:06:34] |
| User415829 - Posts: 1 |
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Hi. Currently there's auto renewal enabled and i would like that to be disabled as i dont wish to use the sierrra charts after my current billion period is over
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| [2026-06-29 14:16:18] |
| John - SC Support - Posts: 47509 |
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Your account is already set to not renew, so there is nothing further you need to do in this regard. We do want to point out that you have more than 31 days of Usage Time remaining, so we can refund 1 month (31 days) of Usage Time back to your Services Surplus, and then refund your Services Surplus balance back to your payment method. You also have $15.00 in your Services Surplus as it is, so we can refund this back to you even if you do not want us to refund the Usage Time. In either case, there is a $5.00 processing fee for payment refunds. If you want us to process any of these refunds for you, then please open an Account Support Ticket and let us know what you want us to do. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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