Support Board
Date/Time: Wed, 24 Jun 2026 16:50:17 +0000
No longer seeing any data
View Count: 21
| [2026-06-24 13:07:54] |
| User999999999 - Posts: 6 |
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I was away for a long weekend and when I returned, Sierra Chart is no longer displaying any data. There was a contract rollover from ESM26 to ESU26, and I performed a system rollover, but still not data. I also disconnected and reconnected my data service as well as switched from SC Data to my CGQ Data to reconnect the data, but still nothing appears on my chart. What do I need to do in order to see my footprint chart again as normal?
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 Screenshot 2026-06-24 at 7.06.59 AM.png / V - Attached On 2026-06-24 13:07:29 UTC - Size: 152.32 KB - 5 views |
| [2026-06-24 14:27:06] |
| John - SC Support - Posts: 46863 |
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Everything on your account is fine. The scale of the chart is way off for some reason. Be sure the chart is set to "Automatic" scaling, then reset the scales. Refer to the following: Chart Scale and Scale Adjusting: Automatic (Scale Range) Chart Scale and Scale Adjusting: Resetting the Scale If you do not want to use Automatic for your scaling, then change it first to Automatic and reset to make sure everything is back in line, then you can change the scaling type back to what you want. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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