Support Board
Date/Time: Tue, 16 Jun 2026 18:27:16 +0000
Account
View Count: 9
| [2026-06-16 16:46:24] |
| juanmartin - Posts: 1 |
|
Hello Sierra Chart Support, I would like to confirm that all automatic renewals for my Sierra Chart account have been canceled. I have already disabled the auto-renewal for my Service Package, and I would appreciate confirmation that: 1. My Sierra Chart service package will not renew automatically. 2. Any active Denali Exchange Data Feed subscriptions are canceled. 3. No further charges will be made to my account. I would also like to inquire about the possibility of a refund. Unfortunately, I was unable to effectively use Sierra Chart because my market data remained delayed by 15 minutes. I later learned that real-time CME data required connection to a live futures trading account, which I did not have available. As a result, I was not able to use the platform and data services as intended. Therefore, I would appreciate if you could review my account and let me know whether a full or partial refund is possible. Thank you for your time and assistance. I look forward to your response. Best regards, Juan Martin Comba |
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