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Date/Time: Mon, 27 Jul 2026 23:00:33 +0000



could not execute any orders through Sierra Chart.

View Count: 198

[2026-06-10 19:46:00]
sten - Posts: 10
Hello,

At the end of the trading session I could not execute any orders through Sierra Chart.
Buy/Sell orders were not working at all — only the Flatten function worked.

Please check what caused this issue.
[2026-06-10 20:53:36]
John - SC Support - Posts: 47358
What do you mean by "At the end of the trading session"? What time exactly and what time zone?

When you have a problem with orders, then look in your "Trade >> Trade Service Log" and see what it states, as any rejections will be listed in there. You can post that log to this thread for us to take a look by following these instructions:
Support Board Posting Information: Providing Lines From Trade Service Log
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2026-06-11 09:50:51]
sten - Posts: 10
TradeActivityLog_2026-06-10_UTC.U5499849.data
TradeActivityLog_2026-06-10_UTC.None.data
Private File
Private File
[2026-06-11 12:34:01]
sten - Posts: 10
now, sweden 14:30 tryied sell 10 shares:
image2026-06-11 143301.png / V - Attached On 2026-06-11 12:33:55 UTC - Size: 36.56 KB - 54 views
[2026-06-11 12:42:00]
sten - Posts: 10
held
image2026-06-11 144109.png / V - Attached On 2026-06-11 12:41:55 UTC - Size: 27.53 KB - 49 views
[2026-06-11 14:04:20]
sten - Posts: 10
The issue is with the DOM.
[2026-06-11 15:06:22]
John - SC Support - Posts: 47358
We are not certain of what you are trying to tell us.

Are you not getting the market depth data? Refer to the following regarding this:
Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns

Or are you having an issue with putting in orders, as we see an order in the DOM that shows as "Stop Limit - Held"? In this case, check your "Time in Force" settings:
Basic Trading and the Trade Window: Main >> TimeInForce (Time in Force):

Attached Orders: Time In Force
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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