Support Board
Date/Time: Fri, 05 Jun 2026 20:13:38 +0000
Delayed Denali Data Feed
View Count: 25
| [2026-06-05 14:45:11] |
| DLi - Posts: 17 |
|
Hi Sierra Chart Support Team, This morning I did chart trading via Sierra Chart, and what looked like a winning trade on the chart turned negative on PnL and then I realize data feed has a 10 min delay. I then went on my control panel and saw Denali data feed is active. Why is there a delay? How to fix it? I haven't changed any trading / data settings recently. I tried to disconnect and then reconnect, didn't work Regards, ChasingMavericks |
| [2026-06-05 15:48:03] |
| John - SC Support - Posts: 46529 |
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The exchange that you had active in May did not automatically renew on June 1, 2026, due to insufficient funds in your account at that time. You were notified of this through the following Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1780272745245660861#ViewTicket You can activate the exchange(s) for which you want real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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