Support Board
Date/Time: Mon, 08 Jun 2026 08:15:59 +0000
Missing Payment of €40 Sent on June 2
View Count: 65
| [2026-06-04 00:09:10] |
| User955871 - Posts: 10 |
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I would like to inform you that I sent a payment of €40 to your account on June 2, but the funds have not yet been credited to my account. My usage time is also about to expire, so I kindly ask you to resolve this issue as soon as possible or confirm receipt of the payment. If you need any proof of payment or additional details (such as a transaction receipt or transfer reference), I can provide them immediately. Thank you for your assistance, and I look forward to your prompt response. |
| [2026-06-04 04:58:56] |
| Sierra_Chart Engineering - Posts: 23960 |
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Let us know the method of payment. Was this to our euro bank account number?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-04 13:37:29] |
| User955871 - Posts: 10 |
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Yes, the payment was sent to your EUR bank account on June 2. This is the bank account I always use to send payments to Sierra Chart. Please let me know if you need any proof of payment or transaction details, and I will provide them.
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| [2026-06-04 15:41:04] |
| John - SC Support - Posts: 46532 |
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The Wire Transfer in the amount of $43.69 was posted to your account on June 4, 2026 at 14:53:25 UTC. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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