Support Board
Date/Time: Mon, 08 Jun 2026 08:11:21 +0000
Empty periods on the chart
View Count: 65
| [2026-06-03 22:27:30] |
| User965095 - Posts: 12 |
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Good evening, Today I was trying to set a chart, a daily chart that I would like to extend from at least 2022 (better if 2020) to present, but when I load the chart, there are some holes in the candlesticks. The empty periods are from April 2022 to March 2023, from June 2023 to March 2025 and from April 2025 to December 2025. Then it is fine. What can I do to try and solve the problem? I tried to look here on the support board if there were other tickets opened on the same matter but couldn't find any. I hope the charts are uploaded in the right way, one is the chart, the other 2 are the chart settings screen that are currently active. https://www.sierrachart.com/image.php?Image=1780525447415.png https://www.sierrachart.com/image.php?Image=1780525480704.png https://www.sierrachart.com/image.php?Image=1780525499673.png |
| [2026-06-04 14:07:18] |
| John - SC Support - Posts: 46532 |
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Please select "Edit >> Delete All Data and Download". A new window will open to select the contracts you want to redownload. Select the "Select All" button at the bottom to select all the contracts. Then select the "OK" button to redownload all the data. This should resolve it for you, although we find it odd that you had the missing data in the first place. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-07 12:13:23] |
| User965095 - Posts: 12 |
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Thank you very much, not it is working properly, I guess there has been some error when I downloaded the data the first time. Thank you
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