Support Board
Date/Time: Mon, 08 Jun 2026 07:51:18 +0000
Depth data for gasoline (RB)
View Count: 77
| [2026-06-03 17:10:54] |
| curious16 - Posts: 47 |
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I am using Denali/Teton with market depth data. This provides no problems for equity (ES, NQ, YM, RTY) and also for gold (GC), crude oil (CL) and natural gas (NG). That means, my setup to download and display depth data works. However, when trying to download depth data for RB (gasoline) I did not get any data. According to the SC global symbol settings, depth data should be available for RB?##_FUT_CME. Could you please check what is going on and, if possible, make this depth data available? |
| [2026-06-04 21:46:55] |
| Sierra_Chart Engineering - Posts: 23960 |
|
We are checking on this now. We may have to set this up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-04 22:51:18] |
| Sierra_Chart Engineering - Posts: 23960 |
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This is now resolved for RB futures. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-05 15:04:33] |
| Sierra_Chart Engineering - Posts: 23960 |
|
We apologize, we did not actually upload the necessary files for this yesterday when we posted. That is now done. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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