Support Board
Date/Time: Fri, 09 May 2025 19:40:38 +0000
Real-time data is not active
View Count: 1225
| [2014-10-30 14:56:37] |
| User88243 - Posts: 4 |
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Why I don't recieve a real-time data today? In other days it was good, but not today.... Date Time Of Last Edit: 2014-10-30 15:08:19
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| [2014-10-30 15:02:34] |
| User88243 - Posts: 4 |
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Software version: 1205 | 2014-10-30 10:20:05 Usage end date: 2014-11-06 | 2014-10-30 10:20:05 Enabled for: Advanced Features. | 2014-10-30 10:20:05 Enabled for: Advanced Features 2. | 2014-10-30 10:20:05 Enabled for: Sierra Chart Historical Data Service. | 2014-10-30 10:20:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-10-30 10:20:05 Enabled for: US EQUITIES exchanges. | 2014-10-30 10:20:05 Received 1 data feed usernames. | 2014-10-30 10:20:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-30 10:20:05 Active service: SC Exchange Data | 2014-10-30 10:20:05 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-10-30 10:20:05 2014-10-30 17:20:05 Local computer clock time | 2014-10-30 10:20:05 2014-10-30 14:20:05 GMT time | 2014-10-30 10:20:05 2014-10-30 10:20:05 Time zone adjusted time | 2014-10-30 10:20:05 Time difference to server time: 25 seconds. | 2014-10-30 10:20:05 Program path: C:\SierraChart\ | 2014-10-30 10:20:05 Data Files path: C:\SierraChart\Data\ | 2014-10-30 10:20:05 OS Version Number: 6.1 | 2014-10-30 10:20:05 Locale Information: C | 2014-10-30 10:20:05 |
| [2014-10-30 15:08:26] |
| User88243 - Posts: 4 |
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Software version: 1205 | 2014-10-30 10:20:05 Usage end date: 2014-11-06 | 2014-10-30 10:20:05 Enabled for: Advanced Features. | 2014-10-30 10:20:05 Enabled for: Advanced Features 2. | 2014-10-30 10:20:05 Enabled for: Sierra Chart Historical Data Service. | 2014-10-30 10:20:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-10-30 10:20:05 Enabled for: US EQUITIES exchanges. | 2014-10-30 10:20:05 Received 1 data feed usernames. | 2014-10-30 10:20:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-30 10:20:05 Active service: SC Exchange Data | 2014-10-30 10:20:05 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-10-30 10:20:05 2014-10-30 17:20:05 Local computer clock time | 2014-10-30 10:20:05 2014-10-30 14:20:05 GMT time | 2014-10-30 10:20:05 2014-10-30 10:20:05 Time zone adjusted time | 2014-10-30 10:20:05 Time difference to server time: 25 seconds. | 2014-10-30 10:20:05 Program path: C:\SierraChart\ | 2014-10-30 10:20:05 Data Files path: C:\SierraChart\Data\ | 2014-10-30 10:20:05 OS Version Number: 6.1 | 2014-10-30 10:20:05 Locale Information: C | 2014-10-30 10:20:05 Checking for new symbol settings for scbcd | 2014-10-30 10:20:05 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-10-30 10:20:05 HTTP connection to www.sierrachart.com:80 (1184) | Connected. | 2014-10-30 10:20:06 Requesting symbol settings for scbcd. Overwrite = on. | 2014-10-30 10:20:06 Symbol settings received. | 2014-10-30 10:20:07 Processed received symbol settings | 2014-10-30 10:20:08 Files to Open on Start up | Opening file: 1M.cht | 2014-10-30 10:20:09 Mapping TSLA to TSLA. Service code: equities.us | 2014-10-30 10:20:10 Intraday data recording state for symbol TSLA is set to pending. | 2014-10-30 10:20:10 HD Request # 2 | Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: equities.us | 2014-10-30 10:20:10 HD Request # 2 | Download start Date-Time: 2014-10-29 17:54:30.0 | 2014-10-30 10:20:10 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-30 10:20:10 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-30 10:20:11 Socket (312) | Connected. | 2014-10-30 10:20:11 HD Request # 2 | Sending historical data logon request message. | 2014-10-30 10:20:11 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-10-29 17:54:30. Record interval: 0. Symbol: TSLA | 2014-10-30 10:20:11 HD Request # 2 | Decompressing data. | 2014-10-30 10:20:11 HD Request # 2 | Receiving Intraday data for TSLA starting at 2014-10-29 17:54:30 | 2014-10-30 10:20:11 Socket (312) | Shutdown and closed. | 2014-10-30 10:20:11 The network socket for historical data has been closed. | 2014-10-30 10:20:11 HD Request # 2 | Historical data for TSLA is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-30 10:20:11 HD Request # 2 | Received 1 record from 2014-10-29 17:54:30 to 2014-10-29 17:54:30 (0.0 seconds) and wrote 0 records for TSLA | 2014-10-30 10:20:11 HD Request # 2 | Intraday download COMPLETE for TSLA. Completion time: 0s. Unique request ID: 1 | 2014-10-30 10:20:11 Removed historical data download ID 1 | 2014-10-30 10:20:11 |
| [2014-10-30 15:47:15] |
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The problem with US equities data with the Sierra Chart Exchange Data Feed is now resolved. We are working on patching missing historical Intraday data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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