Support Board
Date/Time: Fri, 09 May 2025 19:44:16 +0000
cts: unknow symbol
View Count: 1199
| [2014-10-30 14:42:35] |
| east8ender_sh - Posts: 11 |
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Today I cant get live data from cts t4 sim server. I got the messages "symbol is unknown" so I downloaded the latest version of Sierra Chart and I did a full reset of my symbol list whatever I do, I still get the "symbol is unknown" message. However no issue to have the historical data, but no live data from CTS. What else can I do ? |
| [2014-10-30 15:45:41] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-31 07:19:29] |
| east8ender_sh - Posts: 11 |
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Hi, I have no live data. No matter what symbol I choose, I got the same message. 2 days ago everything was fine. Here are the logs : Software version: 1207 | 2014-10-31 08:10:30 Uses New Spreadsheets | 2014-10-31 08:10:30 Usage end date: 2015-07-02 | 2014-10-31 08:10:30 Enabled for: Advanced Features. | 2014-10-31 08:10:30 Enabled for: Advanced Features 2. | 2014-10-31 08:10:30 Enabled for: Sierra Chart Historical Data Service. | 2014-10-31 08:10:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-31 08:10:30 Active service: CTS T4 FIX | 2014-10-31 08:10:30 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-10-31 08:10:30 2014-10-31 08:10:30 Local computer clock time | 2014-10-31 08:10:30 2014-10-31 07:10:30 GMT time | 2014-10-31 08:10:30 2014-10-31 08:10:30 Time zone adjusted time | 2014-10-31 08:10:30 Time difference to server time: 1 seconds. | 2014-10-31 08:10:30 Program path: C:\Sierrachart\ | 2014-10-31 08:10:30 Data Files path: C:\Sierrachart\Data\ | 2014-10-31 08:10:30 OS Version Number: 6.1 | 2014-10-31 08:10:30 Locale Information: C | 2014-10-31 08:10:30 Checking for new symbol settings for cts | 2014-10-31 08:10:30 HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 88.198.13.175 | 2014-10-31 08:10:30 HTTP connection to www.sierrachart.com:80 (992) | Connected. | 2014-10-31 08:10:30 Symbol settings are up-to-date for cts | 2014-10-31 08:10:30 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-10-31 08:10:35 CTS FIX - Firm: CTS | 2014-10-31 08:10:35 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-10-31 08:10:35 CTS FIX socket (1572) | Connected. | 2014-10-31 08:10:35 CTS FIX socket (1572) | Starting SSL connection. | 2014-10-31 08:10:35 CTS FIX socket (1572) | SSL connection established. | 2014-10-31 08:10:36 CTS FIX: Sending the Logon message. | 2014-10-31 08:10:36 CTS FIX: Connected to data and trade server. FIX version: 4.3.14.0 | 2014-10-31 08:10:36 CTS FIX: Received Account List collateral report. | 2014-10-31 08:10:37 CTS FIX: Subscribing to account: JB* | 2014-10-31 08:10:37 CTS FIX: Received Account Update collateral report. | 2014-10-31 08:10:40 CTS FIX: Requesting Open Orders for account: JB* | 2014-10-31 08:10:41 CTS FIX: Received Account List collateral report. | 2014-10-31 08:10:41 CTS FIX: Received Account List collateral report. | 2014-10-31 08:10:51 HTTP connection to www.sierrachart.com:80 (992) | Closed. No error. | 2014-10-31 08:11:00 HTTP connection to www.sierrachart.com:80 (992) | Shutdown and closed. | 2014-10-31 08:11:00 TF.20141200.ICE_IN [CB] 60 Min #1: Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2014-10-31 08:11:58 TF.20141200.ICE_IN [CB] 60 Min #1: There are no continuous futures contract symbols. Loading data normally. | 2014-10-31 08:11:58 TF.20141200.ICE_IN [CB] 120 Min #3: Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2014-10-31 08:11:58 TF.20141200.ICE_IN [CB] 120 Min #3: There are no continuous futures contract symbols. Loading data normally. | 2014-10-31 08:11:58 TF.20141200.ICE_IN [CB] 120 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2014-09-09 16:00:00. Next Bar Date Time: 2014-06-11 16:00:00. Filename: C:\Sierrachart\Data\TF.20141200.ICE_IN.scid | 2014-10-31 08:11:58 CTS T4 FIX | Starting real-time market data updates for: TF.20141200.ICE_IN. ID: 1 | 2014-10-31 08:11:58 Intraday data recording state for symbol TF.20141200.ICE_IN is set to pending. | 2014-10-31 08:11:58 HD Request # 2 | Downloading Intraday chart data for TF.20141200.ICE_IN to the file TF.20141200.ICE_IN.scid. Service: cts | 2014-10-31 08:11:58 HD Request # 2 | Download start Date-Time: 2014-10-31 08:09:00.0 | 2014-10-31 08:11:58 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-10-31 08:11:58 Symbol Error - TF.20141200.ICE_IN is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-10-31 08:11:58 CTS FIX Historical Data socket (0) | Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-10-31 08:11:58 CTS FIX Historical Data socket (1752) | Connected. | 2014-10-31 08:11:58 CTS FIX Historical Data socket (1752) | Starting SSL connection. | 2014-10-31 08:11:58 CTS FIX Historical Data socket (1752) | SSL connection established. | 2014-10-31 08:11:59 CTS FIX Historical Data: Sending the Logon message. | 2014-10-31 08:12:01 CTS FIX Historical Data: Connected to Historical data server. | 2014-10-31 08:12:01 HD Request # 2 | Requesting historical Tick data for TF.20141200.ICE_IN from 2014-10-31 00:00:00 to 2014-10-31 00:00:00 (US Central Time). | 2014-10-31 08:12:01 HD Request # 2 | Total records received: 0 | 2014-10-31 08:12:01 HD Request # 2 | Requesting historical Tick data for TF.20141200.ICE_IN from 2014-11-01 00:00:00 to 2014-11-01 00:00:00 (US Central Time). | 2014-10-31 08:12:01 HD Request # 2 | Total records received: 0 | 2014-10-31 08:12:01 HD Request # 2 | Requesting historical Tick data for TF.20141200.ICE_IN from 2014-11-02 00:00:00 to 2014-11-02 00:00:00 (US Central Time). | 2014-10-31 08:12:01 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF.20141200.ICE_IN | 2014-10-31 08:12:01 HD Request # 2 | Intraday download COMPLETE for TF.20141200.ICE_IN. Completion time: 4s. Unique request ID: 1 | 2014-10-31 08:12:02 Removed historical data download ID 1 | 2014-10-31 08:12:02 Real-time Intraday chart data file updates started for TF.20141200.ICE_IN | 2014-10-31 08:12:02 Requesting market depth updates for: TF.20141200.ICE_IN if supported. | 2014-10-31 08:12:02 Symbol Error - TF.20141200.ICE_IN is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-10-31 08:12:02 Symbol Error - TF.20141200.ICE_IN is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-10-31 08:12:02 Date Time Of Last Edit: 2014-10-31 07:23:24
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| [2014-10-31 07:28:16] |
| east8ender_sh - Posts: 11 |
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Maybe I found something : In the Data/trade service settings, for cts : what does the "perform hardware ID check" ? By default is was true, no live data. Then I set it to "no" and now I finally got live data. Any idea ? |
| [2014-10-31 07:34:06] |
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This is not related but update the symbol settings as explained here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings Contact your broker let them know you are getting this: Symbol Error - TF.20141200.ICE_IN is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-10-31 08:12:02 Apparently you are not authorized for ICE US. No idea about post #4. Only CTS would know the answer to that question. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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