Support Board
Date/Time: Fri, 22 May 2026 02:41:00 +0000
PayPal Payment Issue
View Count: 8
| [2026-05-22 01:15:22] |
| Ed C. - Posts: 128 |
|
I've been receiving these messages for the past 2 weeks or so: > Your payment in the amount of 48 USD, has failed. > > Reason: The Payment has been declined. > > Recurring Billing has been disabled for your account. > > First, you need to Remove the current card and enter a new card here: > https://www.sierrachart.com/UserControlPanel.php?page=PaypalV2#PaymentForm > > Second, to re-enable recurring billing, click on the "Enable Recurring Billing" button in that same section linked to. First, PayPal has no record of any failed payments. All of my other recurring payments go through. Second, why is Sierra asking for a credit card in the first place? PayPal handles all the payment issues on their side, and Sierra should have no access to any sort of card data. Third, why is this continuing to fail? I've followed all the steps, and am still receiving these messages. |
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